Review Time
The absolute worst. I purchased online through USAA, the plan I selected at checkout was not the plan they gave me once paid for. I called, they said they would place it on an urgent change, it took a week of calling to get anything changed, and they still messed it up. Cancelling tomorrow
VSP takes your money & gives nothing. From the start, when I enrolled with VSP, I have never been able to access my online account. They repeatedly lock me out. So then I have to call to just to access my online account. I did that a few months ago, and well, surprise, surprise, it is locked again. They don't want their members to know what benefits they have, they just want to take their money and make it difficult for their members. Find another vision provider because they are legally scamming people.
VSP Vision Insurance is nothing short of a scam disguised as a benefit. I purchased prescription glasses from an out-of-network provider because VSP only has one preferred online provider — and guess what? That provider marks up prices ridiculously.The exact same frame costs around $160 on multiple major eyewear sites, but VSP’s “preferred” provider lists it for $300. My plan supposedly includes a $170 frame allowance, but when I bought the same frame elsewhere for $163, VSP only reimbursed me $70.Worse, they don’t list out-of-network reimbursement details anywhere on the member portal or plan summary. It’s intentionally opaque. They want you trapped using their overpriced partners so they can pull more money out of your pocket.It’s an anti-consumer, manipulative setup that punishes anyone who tries to make a smart, cost-conscious purchase. For a company that markets itself as caring about “vision wellness,” VSP’s real vision seems to be maximizing profit at the customer’s expense.Avoid this insurance if you actually care about getting fair value for your money.
I never received great benefits for VSP. All of the frames they offered were not better that the ones that I found with Warby Parker, Lookmatic, Glasses USA or other comparable companies. They were very expensive. They never offered to offset using these companies. When I called in September to cancel my membership, I was told I would be charged until November. I was never told that August was the membership renewal date.
What a joke! I’ve been paying for vision insurance all year through BCBS, only to find out today that they outsource it to a third party: VSP Vision Care. Supposedly, VSP was supposed to send me information in the mail—I do not believe I received anything.When I finally learned the details, I was shocked: just $100 toward frames and $100 toward lenses, with a $50 deductible. Locally, their “in-network” providers are all high-end facilities where a basic pair of glasses starts at $700 or more. I usually purchase mine at Sam’s Club for about $500, including progressives, transition lenses, and anti-scratch coating.The person assisting me tried to file out-of-network with VSP. Their “coverage”? $50—minus the $50 deductible. That means they paid exactly zero.I also paid for my ophthalmologist to do my refraction prescription. I was there and they are out of network. This is not insurance. This is a scam.
VSP is the eye insurance I could afford as someone who is self employed. I always pay my "must have" expenses, like health care, and car insurance 6 months to a year at a time to ensure I have the money to stay covered. I can't see my own face without glasses so this is a vital expense. This year I learned I have cataracts in both eyes and need surgery. Of course, they don't cover any of this, but when I realized I no longer needed their services I called to do two things. (1) Ask if they could refund me the 6 months paid in advance as I will not be needing their services anymore. They said no because I had an eye exam. They paid their portion, I paid mine. I asked what happened to people who pay month by month? Would that exam not have been covered if the insurance was paid month by month? Of course, it would have. So you see my point. I will not be using their insurance to buy glasses or contacts this year. It makes sense to refund the unused months (6 to be exact). But they will NOT. They won't use any of my money towards my care but they still will keep it. I see that as unethical. (2) I asked if they would make sure the insurance was canceled and NOT set as an automatic renewal. Again, they said they would do neither!!! Not only will they not cancel it and stop any auto renewal, I have to call back 60 days prior to auto renewal. What if my son had called because I died? Would he be asked to call back 60 days prior to the renewal? Of course not. Surely there is a simple way to hit cancel. Even if they're keeping my money. Instead they burden me with remembering to come back in several months to to cancel I will no longer be using and stop it from auto renewing. I'm writing to let others know this company does not put the customer first. They collect money and distribute it when required. Period. And to warn others about the hard lesson I learned today. Never pay anything in advance with this company. I guess the silver lining is I never have to use them again and can warn others to find another company when possible.
Zero stars. I've tried to use 3 times over the last 3 years. Never had success, even though I am a member through my job. They say I am not, when I call there are no human beings to talk with -- the phone says I am not a member and hangs up. Every time. I've had to pay for my exams out of pocket, and not gotten any glasses due to the unexpected expense. My company pays for my membership/ insurance benefit with them which says it covers exams annually and up to $180 towards glasses. They suck, it's fraud, and I hate them. Do not waste your money. Even $5 a year is a waste, since they refuse to provide the service you are paying for, These folks should be in jail.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.
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