waxlondon.com

4.1
4.1 Based on 41 reviews

Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture....

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Average Rating

4.1

/
5

41 Reviews

5 Star
73%
4 Star
2%
3 Star
5%
2 Star
0%
1 Star
20%

All Reviews

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Review Time

Rare Hue
Great experience, order came quickly, and spoke with the customer service team for updates throughou

Great experience, order came quickly, and spoke with the customer service team for updates throughout the order and always got quick responses.

Then the products received are exactly as the image and look and feel great in hand, cant wait to wear them.

5
Date of experience: Jan 27, 2026
Rare Hue
Great experience

Great experience, order came quickly, and spoke with the customer service team for updates throughout the order and always got quick responses.Then the products received are exactly as the image and look and feel great in hand, cant wait to wear them.

5
Date of experience: Jan 27, 2026
Freddie R
Fantastic clothes and great customer…

Fantastic clothes and great customer service, will definitely be buying again!

5
Date of experience: Jan 22, 2026
Bill S
First time customer

First time customer . Waiter 8 days ago) and chased twice ) since order to be told item out of stock and would refund me within 3/5 days . Poor communication a customer service . Offered me a 10pct discount on future (fullPrice ) items which I already had as new customer . Won’t use agai.

1
Date of experience: Jan 22, 2026
Naima
Ordered Christmas gifts from Wasx.

Ordered Christmas gifts from Wasx.. arrived perfectly on time and quality was great and 5 stars customer service!! Highly recommended brand!!

5
Date of experience: Jan 19, 2026
Never received my order - it got worse

Never received my order. I try to contact the customer service, no reply.One time, two times, three is the charm.Turned out they never had the item in stock, and only discover it after 10 days of waiting.Been offered a “similar” item, as now they still haven't confirmed my refund. Very unfortunate - I don't think I will shop here again.Edit: I've been only been refunded on half of my order and had to chase again - somehow they made the experience even worse

1
Date of experience: Jan 18, 2026
Jonny Ellis
My favourite brand!

My favourite brand!! Top level customer service and beautiful quality as always.

5
Date of experience: Jan 16, 2026
Alex Meredith
Great experience all round

Great experience all round. Quality is off the charts and staff were very helpful. Highly recommend

5
Date of experience: Jan 15, 2026
Stephen Twentyman
Nice style but poor quality

I bought the Denali Carpenter Trousers 6 months ago and think the trousers were good style and comfy to wear but through pretty casual wear over 6 months the trousers have fallen apart at the seams. Would expect better quality and longevity for the cost to be honest. Maybe it was a one off. Customer service was polite and offered a nominal 10% off but doesnt really cover the cost of repairs.

3
Date of experience: Jan 15, 2026
Mr Derek J
Not great customer service…

The jacket I bought was very expensive and developed a hole in the pocket within a few weeks. I messaged customer service and felt there was a real lack of support over the issue. I was told to get it fixed and send a pic of the receipt. Not easy when you have mobility issues unfortunately.

3
Date of experience: Jan 08, 2026

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Business Details

  • Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.

  • email customercare@waxlondon.com
  • language https://waxlondon.com/

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