Review Time
I received a fleece in a timely manner. The quality is good and I like it, but unfortunately, it’s too large. I ordered the same size as indicated for the model, as I have a similar build (if anything, I'm slightly larger), but it fits me like a tent. I've emailed the support team but have received no reply for a week. After following up, there was still no response. I tried reaching out via social media and waited several days for feedback. I was asked for my order number, but my earlier message seems to have been overlooked. I’m quite disappointed. I have a fleece that's too big, and no one is getting back to me to resolve the issue. It’s unfortunate because the company's values are commendable, but their customer service leaves much to be desired. My advice would be to size down, as these items run large.
I received a fleece in a timely manner, and while the quality is good and I like it, it's too large. I ordered the same size as the model, as I'm of a similar build, but it's way too big for me. I've emailed without any response for a week, so I followed up but still got nothing. I reached out on social media and waited a few days for a reply. Someone asked for my order number but hasn't acknowledged my earlier message. I'm quite disappointed. I have a fleece that doesn't fit and no one is addressing the issue. It's unfortunate because the company's ethos is commendable, but their customer service is lacking. I'd advise sizing down if you decide to order.
I ordered a nice fleece but in the wrong size, so I sent it back for an exchange and didn't hear anything for weeks. I had to reach out via social media to get a response. A replacement fleece arrived, but it was too short, so I sent it back again and requested a refund. It's been nearly 4 weeks, and I still haven't heard back. It's disappointing, as I really appreciate the company’s ethos and the quality of their products, but the customer service is severely lacking. I hope to receive my refund before Christmas.
It's unfortunate to give only 2 stars since the product was excellent but too small. Returning it was a hassle, and it ultimately got lost in the mail, so I received no refund. I filed a claim with the postal service, but they only reimburse a maximum that is half the product's value. You should be certain about sizing when ordering from this supplier, as returns depend heavily on the postal system, which clearly has issues. Most clothing suppliers today offer hassle-free returns, and I expect the same from any online business. It's disappointing, and now I’m out of pocket simply for wanting to return an item.
I purchased a hat from their website, and the quality is impressive. Additionally, since it was my first order, they provided a free postage code, which was refunded promptly after I placed my order. I highly recommend them for both their hats and the service they provide. 👍🏻
The wear one share one initiative is wonderful. It feels great to buy gifts for occasions like Christmas, knowing that someone in need is also receiving something meaningful. It’s an effortless way to give back, and they offer excellent products as well.
How can you criticize these folks? I love their wear one share one strategy for addressing homelessness. I typically buy something whenever I see their pop-up shop, but I’ve also ordered online. Everything arrived promptly and washes very well.
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