Review Time
For a service, they offer competitive options but the failure of their support makes them a terrible choice. I have been a customer with them for almost a decade and now that they are owned by a bigger company, they just don't care about their customers at all. I continuously have problems with their support. They are slow, they cannot explain their outages and they do not care about loyalty. I have had the exact same problem happen multiple times. Asking for an RCA always gets you a "we fixed it and cannot tell you what happened nor can we tell you how we are planning to stop it from happening in the future" kind of answer.
I regret to share that I’ve been having a disappointing experience, particularly concerning the unresolved issue with ticket XTT-807-71499 and OWD-849-68890. Despite paying for a VPS and additional services on a monthly basis, the Webhostpython sysadmin team has not been able to uphold their promise of providing a malware-free server experience. This has been frustrating, especially given the expectations I had from the extra services I’ve subscribed to.It's been over 72h, the matter is still not resolved and I found out MYSELF that the server is infected (via File Explorer).I would appreciate it if this matter could be escalated to a supervisor for further review & speedy resolution - can't have a server be infected for so long...Things would look different with previous owner James and Team - they would look into things until they are completely solved at the root, not just band-aided with superficial support tickets.
The response was received within minutes and was exactly what was needed in a quick and efficient manner. The support person provided a screen shot so I knew exactly what I was looking for and was able to complete the steps needed immediately.
I've been a customer of Webhostpython since 2018, but as of a few days ago, that has come to an end. It really saddens me to give WHP a 1 star review as I never thought that day would come. The first 5 years were absolutely incredible and I appreciate James/Shane so much. Wish I could personally thank them for everything they did for me - they always went out of their way to provide phenomenal service/support with actual fixes and always explained the process which taught me a lot. Their servers were fast, but what really made WHP stick out in this industry was their support which unfortunately, after acquisition, went completely downhill instantly. Support went from minutes and actual fixes to taking days for responses in which usually would just be a question after 15+ hours and nothing of value which would just lead to circles until I'd just close the ticket and accept that I wasn't getting help. I then avoided support as much as I could and had to seek out management even though I had a managed service that prior to World Host Group taking over, was always happy to help.Back in May, the 2 day downtime was handled so poorly and I know the previous management would not have let that slide as I remember them flying to the datacenter when there were issues and the funny thing about that, was it was issues we didn't even know about nor bring our services down. I know it was a datacenter issue that was out of their control initially (which I actually found out through forums rather than communicated by WHP until hours later), but every company that had servers in that datacenter were back online within hours, but yet, Webhostpython took 2 days (36 hours to be exact) to bring my server back online and the lack of knowing what was going on was concerning. I know they said some servers had hardware failure but my server wasn't even one of them, they just took their sweet to bring it back online since as they said "we're booting each server 1 by 1". Before that even happened, I knew I needed to leave as none of my tickets were taken care of so I knew that Webhostpython was no longer to be trusted and couldn't be depended on anymore - honestly that's on me for still staying with them.After way too many months since the acquisition, I have finally left Webhostpython as it just isn't what it once was unfortunately, but that's just how the cookie crumbles when companies get sold - especially to companies that are just trying to acquire as many hosting companies as they can.I wish you guys the best and again, a big thank to the original Webhostpython before World Host Group bought it as they were absolutely incredible.
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Webhostpython is a direct supplier of WordPress hosting and Cloud hosting services. With over 10 years in the hosting industry, Webhostpython has built their own WordPress Cloud hosting infrastructure that allows for companies of any size to confidently host and scale their websites regardless of the amount of traffic they receive. With over 3 million websites hosted, Webhostpython continues to be one of the fastest growing companies in the industry and continues to lead in innovative web hosting services that ensures their customers are always evolving with technologySee more
