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BUYER BEWARE - Classic Timeshare Deception What started as a simple 90-minute presentation on the Vegas Strip turned into a 4-hour nightmare that consumed half our vacation. The high-pressure tactics and outright lies from Westgate's sales team are exactly why timeshares have such a terrible reputation. The Lies vs. Reality: PROMISED: $600 biannual maintenance fees → REALITY: $907 (over $300 more!) PROMISED: Income-generating rental opportunities → REALITY: Impossible booking system PROMISED: No interest if paid in 7 years → REALITY: Hidden fees everywhere PROMISED: 3-day cancellation period → REALITY: Contract said 5 days (deliberately misled) The worst part? When my elderly mother tried to gift me this "investment" for my birthday, they rushed the signing process like they couldn't get us out fast enough. Red flags everywhere! Customer service told us they only help people behind on payments - so basically, you have to be in financial distress to get help escaping their predatory contracts despite being lied to. The salesperson later admitted we'd need to "switch properties" to get the promised $600 fee - information conveniently omitted during the high-pressure sales pitch. This company preys on people's vacation excitement and family relationships. My mother and I trusted them, and we've been dealing with stress and financial confusion ever since. Westgate embodies everything wrong with the timeshare industry. Save your money and your sanity - stay far away.
Lies, lies & lies, don't ever take free stuff or listen to anything these people say, just trying to rope you in some bs condo, that you are practically stuck with for the rest of your life, especially here in Las Vegas, stay away! Save your self! They offered me a used condo for $24,999 I said no, they continued to drop until $7000 dollars probably would go even lower?
I went to a timeshare presentation in Orlando and it was fast paced and high pressured from the start. It took hours and I had 4 small children with me so it was a nightmare because it took so long we became very, very impatient. Used the timeshare once in Tennessee because nothing was available because of covid. Nothing was available after that so I wanted out and Westgate was not having it. Long story short after months of lies and no cooperation I deed the time share back to Westgate for $3000 cost to then. They made money on the way in and out. Scam, scam, scam!!
This message is a complaintAnd a warning against buying a timeshare at Westgate properties. In 2018, my and an associate attended a sales presentation at Westgate in Orlando Florida. After a pressure filled presentation and a supervisor brought in. After numerous lies, half truths and promises which were never kept we entered into an agreement to purchase at Westgate Towers. After returning home my associates and I had second thoughts the associate was let out of the contract and Westgate began to come after me. I notified them I was not attending the resort and would like to be let out of the contract. It has been a six year ordeal and I’ve never stayed at the property. The company who did not have my SSN during the signing explicitly told me the contract would not impact my credit as they did not report to the credit bureau. This was a lie. When I discovered the derogatory report on my credit, I was then tricked into another contract but they said I had to pay extra to have it cleared from my credit. Then Covid hit, and the Westgate Towers were empty as travel was restricted etc etc. they never offered me relief. In 2022 I lost my job, went through a divorce, had a nervous break down and eventually a heart attack. I was placed on disability. I notified Westgate of my situation and they claimed the only way to resolve the issue is to sign another contract and pay another fee to remove a derogatory report to the credit bureaus. As I was struggling with depression they took advantage of me. I send emails and call asking to speak to management, only to be told a supervisor would call and never received a call. I feel defrauded and taken advantage of as I have never spent on night at the Westgate Resort. I contacted a timeshare exit company and they wanted $5000 to assist me. I advise anyone to never do business with Westgate Resorts as I am now forced to fill a complaint with State Representatives, Attorney General to get justice
Very clean unlike the Strat…the maids are routine and no one had an attitude. The only issue were the elevators skipping past you a lot but that’s a third party issue. The Elvis impersonnater was good. The food was disappointing,..even the breakfast.
I’m writing this to warn others about my experience. I purchased a timeshare with WEST GATE RESORTS in Las Vegas about a year ago while under the influence of alcohol and marijuana during their sales presentation. I was pressured into signing a contract I didn’t fully understand while impaired, and I’ve since realized the promises made during the pitch were misleading or not honored in the contract.Since then, I’ve filed complaints with the CFPB and BBB, but WESTGATE has refused to release me from the contract or acknowledge the unethical conditions under which it was signed.Their tactics feel predatory, especially toward vulnerable tourists who are not in a proper state of mind to make a financial decision of this size. I’ve also submitted a formal letter and will continue to pursue cancellation through legal channels and the Nevada Attorney General.If you’re considering doing business with them, please read everything carefully and avoid making any decisions under pressure or while intoxicated. This company took advantage of me, and I don’t want others to go through the same experience.
We write this review today to describe the HORRIFIC experience we endured due to the false promises made to us by Westgate. We were offered a week’s stay at a discounted price if we participated in a short information session with no requirement of purchase. We went to the meeting with no intention or interest in buying a timeshare but more so in a plan to take our children to Disney parks after the required meeting. When the presentation started, they quickly separated us from other attendees, and had our own salesperson who seemed to have a perfect answer for every question we asked. We declined, as we did not want to visit the same resort every year. He told us specifically that because Westgate Town Center is so popular being close to Disney, we would have no problem trading our week with other resorts. They told us we could pay a “small fee” to use exchange companies like Interval World to trade and go to other resorts or could also apply the week to book Disney Cruises. At this point, we were more than 3 hours in, and our daughters were waiting to go to Disney. We were not allowed to leave until after we saw a tour of the facility, which was another hour of driving around the property, where they showed a brand-new unit and promised our unit would be identical, as all unit, once remodeling was complete would be the same. The next day we went back and told the salesman that we made a mistake and wanted to cancel. He told us we couldn’t cancel but instead would discuss the situation with his supervisor. After waiting a long time again, the supervisor came in and told us that we couldn’t cancel the contract but could change to a different unit they had just got back due to foreclosure. Although we were relieved to have switched to a less expensive unit at that moment, we are furious that the staff knowingly lied to us about the LEGAL rescission period and all the false promises they made to us.
The stress of the mounting costs associated with Westgate Resorts joke of a timeshare has taken a significant toll on my wife’s health over the past 3-4 years. We were never given options beyond "in-house" financing for 10 years; were falsely told we could write off payments on our taxes and were misled about the inheritance obligations our children would face. We have stayed at multiple properties including Westgate Lakes Resort in Orlando, Westgate Branson Lakes Resort, Westgate Smokey Mountains Resort, and Westgate Painted Mountain Resort in Mesa, Arizona, and none have lived up to the promises made during sales presentations. The fiscal impact has been overwhelming. Our maintenance fees have increased from $300-$400 per year to approximately $1,700 for 2025. When combining mortgage payments, down payments, maintenance fees, room deposits, transfer fees, and various other charges, we have spent well over $50,000 on this timeshare. For this substantial investment, we have enjoyed only four vacations totaling 28 nights – amounting to $1,800 per night. This stands in stark contrast to their salespeople's repeated claims that ownership with Westgate is "significantly more cost effective than traditional travel." The properties themselves have been disappointing, requiring deep cleaning before each stay. When using the Westgate travel program, we discovered the hotels were not as pictured – they were run down and dirty, just like every room we have stayed in at these resorts. We have faced constant difficulty booking at our preferred locations, particularly during holiday periods. Most troubling is our discovery that these supposedly "exclusive" owner resorts are being advertised to the public on third-party travel sites for a fraction of what we are paying. This explains the difficulty in securing reservations and finding parking during our stays – a complete contradiction to the exclusive ownership experience Westgate salespeople promised.
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