westgateresorts.com

1.6
1.6 Based on 518 reviews

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Average Rating

1.6

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5

518 Reviews

5 Star
6%
4 Star
6%
3 Star
7%
2 Star
2%
1 Star
80%

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Shawna P.
They were selling vacation packages at…

They were selling vacation packages at my job and I signed up for one. The price was fair and I selected where I wsnted to go. They ran everything and gave me a receipt and said that I just have to call that 800 number when I was ready to travel so I could select my dates. Fast forward I am ready to book so they tell me that they cant find me in the system. I found the receipt and called back with the number and that didnt work so they said they would escalate it snd someone would call me. No call. I called them and they had all my information and said I can go ahead and pick dates which I did. They told me their would be a meeting I would have to attend which I thought was wierd but I agreed to go to see what it was about. I had to pay a $35 fee to book that room. I said it didnt make sense but since they already had a large amount of my money I went on to pay. After paying they said I didn’t qualify and my trip was canceled and that I would be getting a refund. They just emailed me an electronic check so hopefully that isnt another piece of their fraud. BOOK YOUR OWN TRIPS!!!! Don’t use these people!!!!!!

1
Date of experience: Aug 10, 2024
Becca Howard
Our stay Westgate Resorts was pure…

Our stay Westgate Resorts was pure bliss. The staff's attention to detail and the range of family-friendly activities made it a vacation we will remember for years to come.

5
Date of experience: Aug 08, 2024
Ellie Barnes
I would say stay away

I would say stay away ! I did not stay here but was invited for a VIP tour with breakfast. The breakfast was free and as free goes it was subpar… then on to the long 1.5 hour presentation of the timeshare concept. It goes on, then to tour the property and prospective apartment which was beautiful but after reading reviews I guess that’s what they do they show you the best but then it’s not what you are going to get. They had offered a $150 for attending so sure sounds good but if you are not someone that can stand their ground and say NO, I suggest you stay away from these very nice but aggressive sellers. They tried to convince me that if I didn’t buy right then and there the next day the price would increase by $12k what a joke!!! I said no I like to think about all the pros and cons and they insisted how this investment was the best thing under the sun! I still said no, so then come another seller to tell me I could just buy a rental program instead of timeshare for less than half of the initial price. When I said NO again he tried to convince me of blah blah blah . I told him NO and that he was pressuring me and I didn’t like that. On comes a third person who now wants to convince me to prepay for our next vacation. I’m done, at this point I’m so annoyed that I want nothing to do with them. Funny thing they are so nice to invite you and present the concept and when you say no they get mad. It took two 1/2 hours wasted of my time to get $150 dollars but I see how they trick people into these very aggressive and pressured timeshare buys. I felt so bad for all these people that were looking around trying to get out but as our presenter told us 3 out of 4 people buy (that’s the power of their do it now or forever miss out tactics) Stay away if you can’t say NO, if not go and get your free $150

1
Date of experience: Aug 02, 2024
SnowZ_FR
Not an Investment Property at all!

My wife and I were completely misled and pressured into buying what we thought was an investment property from Westgate but turned out to be a worthless timeshare. The sales team, led by Guy Olsen, never once mentioned the word "timeshare." Instead, they called it an "investment property" that we could sell for profit and pass on to our kids. They brought in multiple supervisors to pressure us when we kept saying no. When they found out my wife works at a school, they suddenly offered a "tremendous discount" that was supposedly only available that day. After hours of manipulation, we felt forced to buy just to escape. They rushed us to loan officer Angie Magana without explaining the high interest rates or that we had a right to cancel. It was mainly focused on just signing to get us out quickly. We were never told this was actually a timeshare until it was too late. Two years later, we've paid $2000 in loans and fees but haven't been able to use the property even once. The promised "unbelievable" benefits through Interval International were completely false, and we discovered we'd have to pay yearly membership fees that weren't disclosed upfront. This company uses deceptive ways to trap people into contracts they don't understand. Stay far away from Westgate Resorts!

1
Date of experience: Jul 24, 2024
LPCB_Thanou_PvP
I had a great stay at Westgate Resorts

I had a great stay at Westgate Resorts, but I expected more from the dining options. The villa was fantastic, and the service was good, but the food choices were somewhat limited.

4
Date of experience: Jul 24, 2024
huggyone7649
From the moment we arrived

From the moment we arrived, Westgate Resorts felt like a home away from home. The resort had an excellent selection of restaurants, and the spa treatments were divine. We will be back!

5
Date of experience: Jul 23, 2024
Homer Scott
The Westgate Resorts villa we stayed in…

The Westgate Resorts villa we stayed in was exquisite! Between the spacious interiors and the state-of-the-art kitchen, we couldn't have asked for a better vacation home.

5
Date of experience: Jul 23, 2024
Bramwell Kelly
SCAM SCAM SCAM

SCAM SCAM SCAM! I was scammed into a contract with Westgate Resorts. I was told I could get out of the contract at any time if I was not satisfied with the services. I paid on this timeshare about 3 years, this included monthly payments and maintainance fees. I tried to contact Westgate to resolve the contract but was told I could not do so. I was never able to use the original property I bought into. I was told it was always booked. Whatever you do stay away from timeshare!

1
Date of experience: Jul 20, 2024
Kimble Foster
Lied too multiple times was told we…

Lied too multiple times was told we would have our "trip package" (which we "won") canceled. Had called 5 diffrent times in the 30 day cancelation period to cancel the package each time we where told it would be canceled. Each time they lied after the 10-14 days we should have gotten our money back there was nothing so we called again!!! Come to find out they never canceled it in the first place we where lied to every time ON RECORDED LINES. Even given a fake confirmation number by one rep who said he processed the cancelation. We found this out after calling back yet again and escalating it up to managnent. I will turn this into the attorney general if my funds are not back in my account in 2 weeks no doubt. We recorded the calls we made today and made them send us an email today stating the order has been canceled just incase they lied again and this needs to be escalated to legal. Done with these bozos.

1
Date of experience: Jul 19, 2024
Madarrow92
Don't get a timeshare from Westgate…

Don't get a timeshare from Westgate just been a headache since I purchased one they don't care just want your money purchased in April or May 2024 and still same issue going on presently

1
Date of experience: Jul 18, 2024

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