Review Time
What was supposed to be a fun vacation turned into a financial nightmare due to the company's sales practices. My husband and I were lured in with a pitch for free attraction tickets for a 90-minute presentation. Despite our initial refusal, we endured over three hours of high-pressure sales tactics. I repeatedly expressed my disinterest in being locked into one property, but the representatives ignored me. In a moment of weakness, believing my husband's stable job could handle the payments, we caved, and that decision has haunted us. We have never used this timeshare. Meanwhile, the maintenance fees keep rising, causing ongoing financial strain. The company preys on people in vacation mode, using exhaustion and high-pressure tactics to force decisions. Save yourself the heartache and avoid their offers.
We purchased a timeshare years ago when our kids were young. The resort has grown significantly, but the cost of annual maintenance fees has skyrocketed while the value of amenities has diminished. As our vacation plans changed, we tried to sell our week, only to find it had no resale value. Keeping it now costs us more in taxes and maintenance fees than booking a vacation online. We sold it back to the company for over $700 in closing costs, likely reselling it for much more. Over the years, service and value have drastically declined, and I cannot recommend anyone buy a timeshare from them. We travel frequently and find much better value without future commitments. Timeshares seem outdated; I advise steering clear of them.
We purchased our timeshare after being pressured by aggressive sales agents. What began as a "family investment" has turned into our biggest financial regret. They never explained that our children would inherit this burden or that maintenance fees would continue to rise. When we upgraded, nothing improved. The accommodations are consistently disappointing—outdated units and poor conditions. We've banked weeks we couldn't use because making reservations is nearly impossible. These escalating fees are crushing our finances as we approach retirement. When we sought to be released from this contract, we faced resistance. Our children will inherit this financial burden unless we find a solution. It's been 17 years of paying for substandard vacations and unfulfilled promises.
My husband and I had a very disappointing experience with the company that we believe other consumers should know about. During our timeshare sales presentation, we faced high-pressure tactics for over six hours with multiple agents who continuously dropped prices, creating a false sense of urgency. We were told properties were exclusive to contract holders, which was false. Most concerning was the failure to disclose critical information, such as purchasing "points" through a promissory note impacting our credit, and that maintenance fees would increase annually. The ownership was misrepresented as a real estate investment, but the opposite occurred. We calculated the actual cost per night for our contract, and it was exorbitant. We were never directed to check the company's BBB rating before signing, which would have revealed their problematic track record. The entire sales process felt manipulative and designed to prevent customers from understanding their commitments.
As a retired educator who spent decades teaching students about honesty and integrity, I feel compelled to share my disappointing experience with Westgate Resort in Las Vegas. I purchased a timeshare upgrade in March 2016, and it has been nothing but regret ever since. What was promised as a brief ninety-minute presentation turned into hours of high-pressure sales meeting. The sales representatives held on to our driver's licenses, making us feel trapped until we agreed to their terms. This felt more like being held captive than conducting legitimate business. The most egregious issue was the outright lie told by the sales agent. He explicitly promised to personally help us rent our unit, assuring us the rental income would cover maintenance fees and generate additional income. When I later called to arrange rentals, Westgate informed me they don't provide this service at all. This was the primary reason we agreed to the upgrade, making it a clear case of fraudulent misrepresentation. We were never properly informed about the annual five percent increase in maintenance fees, which has cost us nearly $9,000 in assessments since 2016. The Interval Travel program enrollment and associated costs were hidden, and we were misled about point accumulation and value appreciation. Most telling of all, we haven't used this timeshare once in over seven years. As retirees on fixed income, we're paying thousands annually for something we cannot use while Westgate refuses to honor their rental assistance promise. In my teaching career, I emphasized keeping one's word. Westgate has failed this fundamental test of character. I cannot recommend this company to anyone seeking honest business dealings.
I had initially agreed to attend a” brief” seminar at Westgate Resorts, believing I would simply learn about potential vacation options for my family. However, the event quickly turned into an aggressive sales pitch. I was repeatedly urged to decide on the spot, despite my clear and repeated requests for more time to think and review the information. At the time of signing, I was not fully aware of my consumer rights, nor did I understand the complex and often misleading language presented in the contract. I was led to believe this was an unbelievable opportunity for my family, only to later realize that critical details were misrepresented or completely omitted. These omissions significantly impacted on the validity of my consent and my ability to make an informed decision. With the deceptive nature of the sales tactics, the lack of transparency, and the undue financial hardship caused by this contract, I am formally demanding the immediate and complete cancellation of my timeshare agreement.
The location with mostly free trolleys everywhere was great. The 2 bedroom was like 2 apt. Great beds and pillows. Pools were nice. Had a real bear visit. Not an owner had a cheap preview from 2017 that was super nice. If I wanted another timeshare I might do it.
What started as a "90-minute" Las Vegas tour turned into a 4-hour high-pressure nightmare that has cost my family over $13,000 for absolutely nothing in return. Westgate's sales team made outrageous promises they had zero intention of keeping.They promised we could use ANY Westgate resort UNLIMITED times based on availability - LIE. We can only book once per year. They promised a $1,500 cruise credit - LIE. Only $400 was actually available. They said we could rent our unit on Airbnb to pay off the loan faster - IMPOSSIBLE due to booking restrictions they conveniently forgot to mention.The worst part? They promised a "buyback program" after two years of payments. When we called recently, we were told "Westgate doesn't buy back timeshares." Two years and $13,000 later, we've had ONE vacation and endless frustration.Their sales tactics are predatory - bringing in managers to pressure you, claiming "limited time offers," and literally telling us not to tell anyone about their Airbnb suggestion because they KNEW it was misleading.This wasn't minor miscommunication - this was systematic fraud. Every single major selling point was a deliberate lie. We're done paying for something sold through deception.Save your money and your sanity. Westgate Resorts preys on families who love to travel by selling dreams they'll never deliver.
Disappointed with Our Experience at Westgate Villas – First Impressions MatterWe stayed at Westgate Villas in Florida, a property highly recommended by my aunt who is an owner. Unfortunately, our experience so far has been frustrating and disappointing—especially considering how much we were looking forward to it.The room was small, and there was no additional comfort or space beyond a standard hotel setup. I didn’t even want to argue about it—I accepted it and tried to move on, but that was just the beginning.Where things truly went downhill was with the sales presentation and tour. I was open to learning more about ownership and had requested an earlier time slot for the tour. I was told this could be accommodated. However, when I arrived at the welcome center at the agreed-upon time, the staff told us we weren’t registered. They pushed us to a new time—1.5 hours later.When that new time came, our assigned guide simply never showed up. After waiting 45 minutes and speaking with several team members at the welcome desk, no one was able to help, reassign us, or even confirm if the guide was on the way. To top this, in conversations with the owner who recommended my stay here, they described my behavior as irate and hostile at the welcome desk which voided my tour. This is far from the truth.It was a complete lack of communication, coordination, and honesty. It’s really disappointing to receive this level of service at a resort that prides itself on ownership and hospitality. I came in with an open mind and expectations, and this experience has left a very negative impression.
I went for a tour june 28 2025 they offered us free breakfest The will tell you wonderfull stories and a lot of lies. They will pretend that you are investing in a property. The best opportunity of your Life.The is a big scam you will be ripped off.You hava to pay between 200 or 300 dólars amont plus anual maintance Fer for 1200 Us.Almos 5000 is dollars a year for 10 years for a free room in 1 year. They will make you sign with a notary a big debt that you will never can get away un leas you paíd for everithing.Please do not do that of they give 3 Days free in the hotel take it but please do not sign the time share 90 porcent of the people is regreated if you live they will da agüe you Credit and put you a foreclosure they make sure you can not leave that contractPlease don not do it.
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