westminster.gov.uk

1.4
1.4 Based on 54 reviews

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1.4

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54 Reviews

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Ambrose Clark
A BREATH OF FRESH AIR AT HOUSING, LUPUS STR. PIMLICO

A BREATH OF FRESH AIR AT HOUSING, LUPUS STR. PIMLICOI want to express my Thanks and Gratitude to the staff at leasehold operations south Westminster (Lupus street) for their exemplary attitude and practical help, advice and guidance in helping me manage a complex financial issue.During the last year and a half, a combination of work-related pay (furlough) and unexpected expenses plus already taken commitments disrupted my regular housing-related obligations.I have never been in a similar situation before.A few days ago, I realised for the first time that I hadn't received the" Reminder letters " or" Final demands" or WARNINGS despite the long delay in keeping up with my payments.I maintained contact with housing personnel and advised of any developments in my circumstances.The issue became even more urgent when another significant bill demanded my attention.My interaction with leasehold operations over delayed payments was one that I never anticipated. All staff I contacted offered advice and a way forward in resolving the issue at hand.On the other end of the phone, a friendly and approachable person made it possible to see the human touch of a caring system.There is a breath of fresh air at housing Lupus street.I expected a ruthless approach and countless postal repetitive warnings and final warnings, threatening language, court orders, prosecutions. Organisations are living, fully functioning organisms with humans engaging in sync, and with fundamental common values can transform communities can transform lives. Something is changing at Housing, south Westminster, Lupus street. A breath of fresh air, and I want to thank everybody for their help and advice.I was reassured, listened to and offered clear advice by knowledgeable and competent staff. I've talked over the phone and exchanged emails with many staff now at Housing, Lupus street. All without exception reveal a renewed, "can do" positive attitude. My personal experience and a profound sense of gratitude are the main reasons I am posting this.The staff are making a difference.Meeting one of you last year helped me restore some desperately needed faith that things will get better in the end.Thank you, keep up the great work you are all doingCELEBRATE.

5
Date of experience: Sep 14, 2021
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Thank You All For Providing Me With…

Thank You All For Providing Me With Such Nice Temporary Accommodation,I Would Not Have Managed Without Your Valued Help.

5
Date of experience: Sep 09, 2021
Elvis Reed
Greed driven sharks

Westminster Council make life harder, harder and harder for drivers to the point where it's now impossible to function. If the very few disabled bays available are taken, life is impossible for a disabled driver because of Westminster council's greed to profit as much as possible by blocking/ banning parking and charging exorbitant fees that force people into a debt spiral. How is a disabled person supposed to drive around for 1 hour looking for a parking space far away then walk to their destination? STOP MAKING LIFE IMPOSSIBLE FOR LONDONERS.

1
Date of experience: Jun 28, 2021
Charlene Walker
Westminster council is the best

Catherine in Glasgow House went beyond the call of duty helping me with my parking problem today

5
Date of experience: Jun 01, 2021

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