westminster.gov.uk

1.4
1.4 Based on 54 reviews

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1.4

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5

54 Reviews

5 Star
11%
4 Star
0%
3 Star
0%
2 Star
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1 Star
89%

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Guilia
Many problems going on. Our gas supply was disconnected last year Jan’25, everything running by new

Many problems going on. Our gas supply was disconnected last year Jan’25, everything running by new electric system, water and heating. Heating made me quite sick when I started using it so had to stop using it. No central heating now for me. Council has been informed but so far not heard anything. The boiler has been breaking down every short while so no constant hot water. Reported problem to council, last time took four days and several phone calls before it got fixed. The company called GEM is responsible for the new system. Again I am waiting for boiler to be sorted out, I have no hot water since Thursday 5th Mar’26. Have phoned and sent emails but still no response.
This is appalling. The council staff are not quite performing their duties.

1
Date of experience: Mar 15, 2026
Guilia
Many problems going on

Many problems going on. Our gas supply was disconnected last year Jan’25, everything running by new electric system, water and heating. Heating made me quite sick when I started using it so had to stop using it. No central heating now for me. Council has been informed but so far not heard anything. The boiler has been breaking down every short while so no constant hot water. Reported problem to council, last time took four days and several phone calls before it got fixed. The company called GEM is responsible for the new system. Again I am waiting for boiler to be sorted out, I have no hot water since Thursday 5th Mar’26. Have phoned and sent emails but still no response. This is appalling. The council staff are not quite performing their duties.

1
Date of experience: Mar 15, 2026
Gary
Blind traffic wardens

Got sent 160 fine for parking somewhere where I hadn't even been , phoned up and the traffic warden had put the wrong number plate in , either not English and can't read a english number plate or you got Stevie Wonder doing the parking fines , send your traffic wardens to specsavers , joke of a company

1
Date of experience: Feb 17, 2026
neil sealey
A Scathing Review of Westminster’s Trade Parking Permit Portal

The Verdict: 0/5 StarsThis website is a masterclass in how to alienate Tradesmen. If you're looking for a digital experience that feels like it’s been preserved in amber since 2012, Westminster’s Trade parking permit portal is the place to be.The Digital Equivalent of a Fever DreamNavigating this site is an exercise in pure frustration. It is stressful, confusing, and needlessly convoluted. Every click feels like a trap. The procedures are so long-winded and obscured that you start to suspect it was designed specifically to make you fail.Designed for Desktops from a Decade AgoIn an era where you can manage your entire life from a smartphone, Westminster has decided to stay firmly rooted in the past. This site is not mobile-friendly in the slightest. Trying to navigate the menus on a phone is a nightmare of zooming, scrolling, and broken links. It’s like going back 10 years on the internet, but without any of the nostalgia.The "Fine" PrintThe real sting, however, is the cost. Because the procedures are so unclear, it is remarkably easy to think you’ve completed an application when you haven't. This lack of clarity has cost me several tickets already. The council seems perfectly happy to let their broken interface act as a secondary revenue stream through Penalty Charge Notices.The "virtual" permit system is a great idea executed with the grace of a brick through a window. It shouldn't take a degree in systems engineering to park outside a business. Westminster City Council needs to stop hiding behind an obsolete interface and provide a service that actually works for the people paying for it.

1
Date of experience: Feb 11, 2026
Ryan
Their payment system doesnt work.

1
Date of experience: Feb 10, 2026
Charlene
I spoke to a staff member named Sandra…

I spoke to a staff member named Sandra from the allocations team and someone from the letting team and I explained to them both that i could not accept a property because it was not suitable for me as I have mobility problems with moving around especially stairs. I was told I did not have to attend it it would not effect my bidding. My bid number was position 5 and 10 and above that. This week when I went to place a bid it said I am number 20. This women took my details for my bid and moved me back further down the list. This is bang out of order and is not right.

1
Date of experience: Feb 03, 2026
Dani
I am tired of being a guinea pig

These people have dislocated my knee. I am tired of being a guinea pig for stef and phillips. I now live in their new temporary accommodation in Enfield town “Nouveau House” a refurbished office building now mostly housing schizophrenics. Disrepair through the roof, tenants concerns of antisocial behaviour constantly ignored. I am begging you to get me out of here. 2 years Westminster council has housed me with them across different boroughs. I’m no longer scared of these people. Yes Westminster council are sending their disabled tenants here.The first time the lift broke here, they left it for two weeks not doing anything. No updates. They had lied to me they had ordered a part in they provided proof of ordering. There was no part, they later told me it was a software issue. It could’ve been done in a day. The fact they let me wait for two weeks without any updates like a dog in a cage has messed me up so much. These people are sadistic. I can’t trust anyone anymore I cry constantly. I was trapped in my room for two weeks. I can’t keep doing this. I need stability and step free accsess. I was trapped in my last stef and Phillips accommodation for much longer too. The staff there were threatening when you report repairs. I complained about this during a panel with Westminster council on how to help homeless people, a panel I was then kicked out off as a result. They also ignored the fact I have hypermobility for two years. They never even installed a hand rail for me. A HAND RAIL. Now I’ve needed to use a crutch for half a year Even with a crutch use of the stairs is no longer safe. I’m terrified of dislocating my knee again. It can happen so suddenly.This was wholly preventable. I’ve come to the conclusion the sadism must be part of the process. I need step free accsess. There is no way around this. You need to understand that nouveau house in Enfield is not acceptable for disabled people to heal. You’ve created a slum. You shouldn’t be allowing Westminster council to house us here like this. The walls are paper thin yet they don’t do anything about anti social behaviour. The lift installed is from the 70s it’s actually a joke. A JOKE.

1
Date of experience: Dec 20, 2025
NLane
I would give 0 if I could

I would give 0 if I could. I have had no resolution to customer service requests for months and months. The customer desk says to use online forms. No one responds to online forms or emails. Account Registration fails and no support is given. Online shambles.

1
Date of experience: Nov 11, 2025
Nina Evans
Never reply to any complaints!

Never reply to any complaints!All they want is grabbing money from residents!Just diabolic!

1
Date of experience: Oct 31, 2025
Gaby Bellantoni
Westminster housing bid website is a…

Westminster housing bid website is a waist of time because is run by corrupted officials for a personal gain.

1
Date of experience: Oct 27, 2025

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