Review Time
I am extremely disappointed with both the product and the service I’ve received.The first damages to one chair were visible as soon as I took them out of the package in February 2024. I immediately contacted customer support and sent photos, and I was promised a solution. However, to this day, I have received NOTHING. No resolution, no follow-up, nothing.The chairs are still sitting in the same place where no one ever came to pick them up. And now, I’ve just noticed that I haven't received any credit or refund! This is completely unacceptable. It’s beyond frustrating that I have to keep chasing a solution when the mistake is clearly on their end.To make matters worse, the chairs are now rusty! I never even had them outside, and yet they’re rusting. What kind of "outdoor" chairs rust this quickly? This is a complete joke!!Sillas de ratán con reposabrazos Costa! Adecuado para uso exterior, pero siempre debe protegerse de las heladas.I will never buy from this company again, and I strongly advise others to think twice before making a purchase. Terrible customer service and subpar products.
I ordered an armchair on 23rd November 2024 and 3 months later its still not been delivered. The delivery status in the app always says "En Curso" and each time i contact the courier they say they have not received the item from Westwing. Very poor service.
Very poor service……We conducted an extensive renovation on our house and spent in excess of €20,000 with this company. When we had a problem with an outside table (which was of exceptionally poor quality), we sent an email to them and they promised to collect it and replace. This happened over 3 months ago and they have ignored us completely. Very disappointing customer service when I would have thought we would be treated as a valued customer. Shop elsewhere if you can.
It’s the third time I order something with delivery for 1-10 days and after the 10 days I receive an email saying that it will come more than a month after, from November to after 06.01. It happen to me with a part of the sofa that came 2 months later and wrong, so it took 4 months that I had half of the sofa at home. Really disappointed. They should be honest with delivery dates.
I bought three items with Westwing. Not to mention the extremely long wait I have had plenty of issues. The wooden spring for the bed do not fit despite being matched on the website and my second item was sent back and also discounted. They told me it would be sent again and after another whole month of wait, they simply just informed me that it was going to be refunded. So after waiting for 2.5 months for a 300 eur, one slot shoe rack, I have now nothing!Edit, my order number is #2013, I really have no trust you will see and reply to this.
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Westwing es el líder y primer shopping club de decoración en España. Hacerse socio es sencillo y no tiene ningún coste. Desde 2012 trabajan con nosotros marcas de interiorismo de prestigio, firmas de tendencia y clásicas de toda la vida. Cada día comienzan ventas nuevas a unos precios increíbles. ¡Casi 5.000 nuevos productos cada día! Westwing no es solo una tienda. ¡Queremos inspirar a nuestros socios! Por eso podéis encontrar en nuestra web muchos consejos y trucos de decoración y una revista on line con reportajes de las casas más bellas con aún más ideas de decoración.See more
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