Review Time
I ordered a number of items and paid - they sold to somebody else. Over a month ago I ordered many things that should have arrived early April. They sent the shipment but for some reasons did not arrived. Now they have investigated and they told me that the goods were returned (WHY??) back to Westwing and they don't have them anymore. So they basically sold to somebody else or never had in the first place. To compensate me, they are giving 10 euro voucher. A joke! I waited almost 2 months, they never sent the goods now I imagine and that's it. What a wasted of time and money. Plus I have no clue when they will reimburse my money.
I ordered a number of items and paid - they sold to somebody else. Over a month ago I ordered many things that should have arrived early April. They sent the shipment but for some reasons did not arrived. Now they have investigated and they told me that the goods were returned (WHY??) back to Westwing and they don't have them anymore. So they basically sold to somebody else or never had in the first place. To compensate me, they are giving 10 euro voucher. A joke! I waited almost 2 months, they never sent the goods now I imagine and that's it. What a wasted of time and money. Plus I have no clue when they will reimburse my money.
Am surprised a company such as Westwing doesn't provide delivery options such as delivered in your apartment, delivery with mounting services. As a furniture company some of the goods are to heavy for a woman to lift alone so you are not only excluding single women but also anyone with a handicap that can't lift anything heavy. Not sure how this fits with your Customer experience and social responsibility? Happy to pay for extra service if it was made available. Thank you for considering
Terrible service. Charges shipping fees but has their shipping partner deliver parcels in store right away because saying “we have too many orders to deliver”. They refused to refund the shipping fees. Then, to return a parcel, you have to wait for the same lazy delivery company who emails a date and doesn’t show up. I’ve now been waiting for a parcel to be picked up with no option to ship it back myself. I’m traveling next week and if it isn’t picked up by then I’ll raise a claim with my credit card.
I placed an order at the beginning of October, I have not received my item yet, and agents keep writing apaling and confusing answers to my query.This year my puchase experience using Westwing Spain: long and uncertain dates for delivery. Awfully poor and improfessional customer care service.The choise, and quality/price ratio for products has severely decreased since 2023.This will be my last purchase using this website.
We ordered a sofa from Westwing over two months ago, for a considerable amount of money, and it still hasn’t arrived. What’s even more unacceptable is the complete lack of communication from the company.We have tried multiple times to contact them by phone and email, but received no response. Their customer service is non-existent, if not outright disrespectful. No follow-up, no replies, no regard for the customer.This is truly a disgrace. We deeply regret our purchase and strongly advise against buying from Westwing if you’re looking for a reliable and professional service.
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Westwing es el líder y primer shopping club de decoración en España. Hacerse socio es sencillo y no tiene ningún coste. Desde 2012 trabajan con nosotros marcas de interiorismo de prestigio, firmas de tendencia y clásicas de toda la vida. Cada día comienzan ventas nuevas a unos precios increíbles. ¡Casi 5.000 nuevos productos cada día! Westwing no es solo una tienda. ¡Queremos inspirar a nuestros socios! Por eso podéis encontrar en nuestra web muchos consejos y trucos de decoración y una revista on line con reportajes de las casas más bellas con aún más ideas de decoración.See more
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