Review Time
We’ve had a truly awful experience with the WeWork Leasing team, and it’s hard to express how demoralizing and frustrating the experience has been working with them. It’s felt like a genuinely predatory experience. They went weeks without responding to our requests to move out, only to then inform us we didn’t give advanced notice. Well, the reason we weren’t able to give advanced notice is because we were ignored for weeks on end (including 5 emails in a row). I can’t warn others enough to avoid WeWork. It’s incredibly costly and there are so many other great local options won’t extort you and leave you feeling defeated and betrayed.
Complete Harassment - faulty system that takes money off people for monthly payment and then claims it was never paid. they have cases against them in country court claim for duping people for money. please avoid these people to save yourself from pain.
Horrible service experience, extra charges not agreed and never returned, delay without notice for collateral deposit return ( 2 months delay and I am still waiting) and more! I sent an email to the CEO of Latin America explaining all the situation, the result: email never answered!If the CEO doesn't care about their clients, imagine their Team. I definitely do not recommend WeWork.
COMPLETELY DISSATISFIED AND NO MY CASE IS NOT RESOLVED. I never leave reports so this must greatly dissatisfies me in order to spend any second on a feedback survey. I have cancelled my membership about a week or more before my membership ended. Can't remember exactly but I did it FAR in advanced because I knew I would be travelling. Yet my card was still charged- surprise surprise.Firstly, I DO NOT understand why a refund process requires a bank deposit form to be filled. I don’t know all this information off hand and frankly some info my bank did not even have like the BIC code or whatever code even though its a well known bank (TD). Not sure why this is even required for refund, can’t you refund back on card like all merchants out there?! Not sure in what way WeWork is benefiting from this process especially for their reputation. It does not make it convenient for the consumer AT ALL.Most people needing Wework spaces are entrepreneurs with BUSY schedules. But nevertheless, I complied, and called my bank in order to fill out form with information required. Might I add, they were not only surprised I had to fill out this form, but cautioned me against the sensitive info I would be giving out compromising my bank account and ALSO were confused by some of the info questioning whether this is a legitimate company. They even had to refer to upper management to get the information I needed to fill this damn form.But, I did so anyway. 3 times in total in fact over the course of 2 months. The first time apparently info was wrong. So yet I had to call my bank to verify AGAIN.Second time, I was on phone with them WHILE filling the form to ensure correct info. The lady Keerthana, told me I would receive a refund in 7-10 days. Great! I waited. Its been almost 2 weeks so I contact once again. Support team said 'they never got it' or 'there was a glitch in the system'.No luck, made me wait. No direct line to call support team. Says will escalate case… that’s all. So then I found out my travel plans are cancelled and I needed to use Wework again. Honestly LOVE the space, love it so much. It’s my second home and many locations, very convenient but this process of refund has been a nightmare. I asked that since there are credits in my account already that was failed to be refunded if I can just simply use it to reinstate my membership— all wasted time forgiven. BUT , apparently I can’t do this! Not only was I unable to sign in to my account to simply use the credits to reactive membership but the team told me I had to wait for a refund 7-10 days or forever for that matter based on this experience e— to restart the membership.So yet Im here again, calling everyday asking about the refund because id like to get it before paying again to use the space as you can understand the hesitancy. Got that form sent to me AGAIN. And AGAIN I called my bank because I dare not put in wrong information NOW. I filled out the form for the THIRD TIME. They just sent me an email confirming the last four digits of the bank account it does not match mine which I had clearly wrote down in the form. I question the competency of the employees in the company. I am so entirely frustrated with this process. It has been the most dreadful customer service experience. The only other one I can compare to is DHL express and I would say Your’s is significantly worse based on how long you ve made a loyal customer wait for a refund and lack of convenience with using credits in account. And I AM STILL WAITING for that refund with high uncertainty whether they are even doing this properly.
Extremely poor quality office offered with limited. Absolutely no privacy, you can hear and see everything from meeting rooms to phonebooth to offices. It is a very old fashion business model with no much flexibility and being customers centric. Terrible customer service. Feedbacks are only contain within the same team and never reaches the main HQ.The promised services and events are diminishing. I only recommend it as pay as you go shared desk.
I have been trying to get a quote … super interested In their downtown Chicago location And was looking to make a full commitment of six month Each time I call somebody in the headquarters quotes me different things and the emails I received from somebody else send me a different pricing higher one, on-site are different pricing …on top of this the people on the phone are so rude for no reason and super unhelpful and … I called hoping they could help me locate the lowest private office in Chicago ( which I need to use to attend virtual classes) they just want to hang up the phone on you for no reason even though I was polite the whole time… the last girl name was tyana.. and the one before was Sarah Lopez like .. one was worst than the other … I wish I could reach a higher management to address this issue .. they need training in basic human decency..
I had the unfortunate idea of renting an "on-demand" access to wework London at 1 Eastcheap.First and foremost: there was loud music. I know that many can work with music, but I can't and I bet that many other professionals that need to actually work prefer silence over loud music.Second: everyone is chatting in the whole space. Ridiculously, the guy who welcomed me at the reception sat close to me in the open space and he was the loudest at the table. I left the space after 1 hour(ish) as I could not focus in there. Money and time wasted.There are plenty of great places out there, and wework is the worst I have ever tried.
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