Review Time
Wework’s customer support is shockingly slow and unhelpful, even with serious issues like unexpected charges on a credit card. It can take up to 5 days just to acknowledge your request, and follow-ups are sporadic, often once a week.The support team doesn’t engage with the problem properly, frequently ignoring details you provide or attachments you send. This lack of attention and urgency is unacceptable for a company of their size and reputation. I hope they improve their processes because the current experience is deeply frustrating.
Tried to book a meeting room for 4 hour session in London. Online system did not allow me to pay for it - despite having an account, and trying 2 different credit cards that work on every other site going. Spoke to a nice person on phone (hence 2 stars not 1), who said I’d be emailed a link - but that never happened. In the end I found a room with Regus nearby, also discovering that was 1/3 of the price. Shocking all round.
Jakarta, Sinarmas TowersUseless management and community team. They literally make life difficult for you rather making life easy for you - interrupt meetings with clients since people may come for lunch after 15 mins, didn't solve our internet problem (speed was terrible and we couldn't do calls), gets petty with things on room bookings and sends passive aggressive emails when literally the whole space is wild Wild West. It seems they target people based on who complains while ignoring others. We booked break room and was kicked out 30 mins before - maybe because the person wanted to go home earlier. The quality of the team rework has hired leaves a lot to be desired. Now, getting a refund from them is a bigger challenge. Honestly, stay away. Gone are the days of 2019/2020 when wework was a delight. In 2024, AVOID. AVOID the Jakarta one especially - unfriendly policies + incompetent community team = better working from a coffee shop or a bus stop.
Shit support, terrible UI, terrible everything. Why can't users manage their own memberships? The cancellation process has been incredibly frustrating. I asked the front desk to submit a ticket for me just to cancel my membership, but either they forgot or the support team is not handling things well. I just got charged for this month, and they're not willing to issue a refund. How did WeWork receive so much funding but fail to design a proper product? It's so frustrating.
The Sales Department was the most challenging I have ever encountered. I tried to obtain access and membership for approximately three weeks. I contacted them multiple times, but not receive any clear response. I was so motivated to start my new office there, but they were unable to send me the contract that I only needed to sign.
Facility was nice but the employees were rude and condescending. Despite me being the only person to approach the counter in 15 minutes, she was visibility irritated by my questions about membership. Maybe she was having a bad day, but what a terrible first impression.
My WeWork gripe is that they built a lot of functionality into their app, but they deliberately left out the ability to cancel your membership. You have to speak with someone to cancel, who then has to contact the billing office. It took so long that they billed me for an entire extra month. The app could do this in a second, but they don’t want to let you do that. WeWork’s bankruptcy struggles are well-known, and unfriendly policies for customers remind you of their financial troubles.
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