Review Time
I am extremely frustrated with the level of service I have received in the past two days from this company. They really need to do better. I called their general support number June 24 for help on finding availability for a conference room in New York City. The person told me WeWork had a perfect location that fit my needs for $X at X address. I thanked them, tried to look it up to book it, and discovered it was in Washington, DC. I then filled out a form on their website as well asking for help in my search and giving my email address and phone number. It said someone would reach out to me from the WeWork team. No one ever did. I then went to their support page days later and started talking in the chat with someone on their support team. I asked for the same help—simply finding out what is available for my date and times. They got confused at my simple request and ultimately weren't able to give me any options. I then talked to his manager, who said that it would be “tricky to fulfill over chat” my request for pictures of available spaces and pricing. I asked if we could do it over email, then, so I could see the different options with pictures. He agreed and said he would be “contacting me directly so we can better discuss optionality and availability.” I still have not heard back from him.This is 3 separate touchpoints where the company has failed to meet a simple request and follow-up with a customer. You can understand why this would be incredibly frustrating.
Honestly, I have never come across such an awfully ran business. They let you sign up for a product that doesn't exist (i.e. sign up and pay for AllAccess wework, arrived to the building to be told it will be permanently closed, and that I have to book a desk at another location in the city... all of which are fully booked for weeks. To spaces I go!
I'm an all-access member, working completely remotely. I'm on the discount now but was planning to pay full price. It's really, really not worth it. Most of the all-access spaces are essentially a few desks or tables in the lobby/basement of a building. There's usually a coffee machine and comfortable couches and nice decor, but it's often very noisy, and it's hard to get serious work done. I'd pay maybe 150£ for it per month, because it's nice to get out of the house. 300+£ for this is wayy too much. It's not much better than working at a coffee shop, and it's way way more expensive.
On my tour with Lauren she was extremely arrogant and phony. When my company asked about the free month promotion she told me that was no longer available. However, that was not the case. We had to fight tooth and nail to get what was offered online and she didn’t even think to apologize. Would not recommend WeWork with people like her in the field.
Extremely poor customer service. Booked a meeting room through the app. Paid £600 outright. Notified that all was fully refundable if cancelled 24 hours before booking. Tried to cancel through app 4 days before booking. Not possible error messages. Emails customer service through app. No response. Calls 3 days before booking date. Customer Service agent unable to refund has to speak with IT dept. Will email back. Nothing. No refund. Terrible customer service
The worst service I have seen till now from a shared office space company.In the WeWork office at Atrium Amsterdam Zuid on the 6th floor we have two unnecesarry doors blocking the hall way. I asked few months back what the purpose is and why they can't be removed or at least kept open all the time. Till today I didn't get a proper answer. The 4th and 5th floor are exactly the same and they don't have those doors.Second annoying thing is that every door opens with a key. I asked why we don't have what every office has? A keycard or token to open the door. Answer: You can have that but pay us 3000 Euro. Very sad, Regus and Spaces don't ask extra for this.And then the toilets, they are filthy most of the times.
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