Review Time
They more than doubled my membership from £180 to £400 a month. Their notices telling me about this went into my junk and they refused to refund me, saying that it’s my responsibility to receive e mails. Appalling behaviour. AVOID
WeWork in Soho London is always so clean and has such a nice atmosphere. Flavoured water and free coffee machines, pet friendly, stocked clean bathrooms with air fresheners and sanitary products and well equipped meeting rooms. Everyone is so friendly, and they have social events for members that are so fun to witness. I recently had an incident where my boss screamed / got threatening with me, and people jumped in to help, the We Work manager banned him and was really kind and supportive to me afterwards. Thank you so much for having my back. I’m gonna miss this office space.
I HATE this office! No ability to cancel on your own, zero visibility, you have to cancel 5 days prio to renewing the membership and it's not possible to auto cancel on your own. You also cannot call the customer support team!!!! they only accept messages and they respond days after your enquiry. This is seriously a SCAM.
We work charged me a premium month…We work charged me a premium month because i did not cancel 5 days before renewal but there is no way to cancel on the account central. This is extortion, you simply cannot cancel. And I tried reaching out to their customer support team so many times with no response. the service is absolutely dreadful!
Had to Work for Manchester Marathon and work /upload pictures after the event. The internet speed at the location St Peter's sqaure was horrible. Every lan port had different speeds, and none of them had a descent upload speed wich you might expect from a professional modern workspace like WeWork.
I made a clear request to cancel in writing, and spoke to customer service about the same. They nevertheless kept billing me for three months because I missed a single email with their absurd "move out form" (it's a co-working space - nothing was ever "moved in"), which is just a survey as to how their miserable company did. Dirty tricks. They ripped me off for close to $800 before I was able to complete their ridiculous process.
I really like the WeWork coworking experience and I wish the best for the company, but the company's customer support, as many others have noted, is so inadequate that it undermines all of WeWork's positive attributes.I would easily give the coworking experience 5 stars. But the company's customer support is so poor that it is an insult to WeWork customers. In some ways, it would be better not to have any customer support at all, because dealing with support results in massive amounts of wasted time. But at the same time, they make you contact support in order to cancel. So this creates a highly frustrating situation, to say the least.What on earth are they thinking? The coworking experience is high-end, but they will just drive customers away if they force us to deal with a terrible customer support experience. Has the business world learned nothing from successful companies like Apple that demonstrate the value of making good customer support a priority?
From being an innovative work solution to just another generic company with awful customer support.Customer support seems to be completely uninformed. There are serious technical problems moving between subscription and on demand services. No one seems to know why. Calls, chat and email don't relate each other and questions go unanswered for months. I've had an ongoing problem for almost 6 months trying to move subscriptions.Genuinely surprised how poor this whole experience has been
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