Review Time
We used Wilford Smith for our sale and purchase which started back in April 2025. In the initial contact was good and the team seemed keen to have us on board and help us with everything. However, it soon became clear that a lack of communication would impact the process. With complaints from estate agents on both sides, we did consider transferring but we were give assurances that our case would be dealt with 'personally' but that individual then left the company and we were not informed. We continued to use the services as we were far down the line at this point. However, the lack of information or updates made the process very stressful and it felt like it had become my job to case management companies, land registry and other services in order for the sale and purchase to successful. We were fortunately supported by our estate agent. We did make a complaint in August about the service we were receiving as we had to make additional payments for management packs to be expedited when they should have been ordered by Wilford Smith. Towards the end of our transaction, the staff members change again, which again caused confusion right up to the day of competition.Overall, the staff we did speak to over the process tried to help but the people dealing with our case were often 'in a meeting' or 'at lunch' which made them unable to help us. I am grateful to the individual to did try and help our house sale and purchase through but unfortunately the over all service fell very short of what I would expect.
While the individual staff members were kind and clearly wanted to be helpful, the overall team appears overworked and unresponsive. Our conveyance was plagued by significant delays, missed details, and repeated miscommunication. Most concerningly, the level of service dropped sharply after the sale closed and their fee was paid; the team has been completely unresponsive to all subsequent follow-up attempts. I strongly regret not choosing another conveyancer and would not recommend this firm to anyone looking for reliable and timely service
Initial contact with Wilford Smith was acceptable but a little slow, as time went on trying to contact them in regards to the purchase of the property was an uphill battle. Eventually they STOPPED reply to me all together and any phone calls made to them were met with "the team is in a meeting".Had to Cancelled their services in the end, they then replied within a day.This shows they do NOT care about the people they are "representing".Avoid the stress and pick anyone else.
Writing a will seems easy but you will need professional help we are in our eighties and found that with Michelle,s help we felt that we have given our family a document that will make evertyhing clear and helpfuland hopefully take away the stresses from that Moment
Lewis Battersby represented me with a police matter and provided a great service, I can not find any fault at all. He met me in person listened to me, my side of the story and concerns and talked me through in great detail my options and possible outcomes. He was always available on the phone and via email keeping me updated on the situation. I am extremely grateful for his help in this matter.
I have encountered truly horrific and absolutely devastating employment issues over a long period.Every internal process has failed.Left with no choice other than to take the matter external, I am neither qualified nor experienced enough to navigate this myself.Enrique, Jake and Paul were recommended by a number of people and although I was filled with trepidation, they have supported, guided, kept me positive and above all, engaged like XL bullies and fought for me.They excel in their field but more importantly, their approach to client care is exceptional.
I cannot thank Victoria enough for her exceptional support throughout what turned into a very complex transaction. From the start, her expertise and in-depth knowledge were evident, and she guided us through every challenge with professionalism and patience.She stayed on top of every detail, kept us informed at every stage, and handled unexpected issues with confidence and efficiency. She went above and beyond to ensure everything was handled correctly and as smoothly as possible.Not only was Victoria fantastic, but her entire team was also incredibly supportive and responsive, making the whole process feel far less stressful.If you need a conveyancer who is thorough and genuinely committed to looking after your best interests, I highly recommend Victoria and Wilford Smith. Her support made all the difference, and we are so grateful for her help!
Ours was a tricky case involving rare first edition books and a difficult to trace seller. Enrique and team talked me through the plan of action, the legal angles, the likelihood of success and then kept me updated on a regular basis. All very professional, well explained, logical and resulting in a positive outcome.
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