Review Time
I have good experience in my 1st year. But this year is worse. My insurance has gone up due to unknown claim which still pending and not sorted. I don't even know where that came from. I have been chasing up for almost a month but still not sorted. I am even thinking of moving to another insurance. My insurance gonne up from 75 pounds to 198. It's not even not my mistake. Insurance is taking very long to sort out my issue.
I took out a policy with this company with a black box. I was informed by the customer service advisor I would have 14 days from purchase of policy to install the black box device (even though my policy would not start for another week). After finding this quite odd, I decided to proceed. After receiving my confirmation email the next day, the text then noted I had 7 days to install the black box. I called two more customer service advisors, who then doubled down and said it was definitely 14 days and they would make a note on my file to ensure I was covered. 7 days pass, I still have not received my black box and I start receiving threatening emails about policy cancellation due to failure to install the black box within the time stated in the "terms and conditions" (nowhere to be found). I call again, now for the 4th time, and am informed that it is in fact 7 days and they have no idea where my black box is.After repeatedly receiving contradictory information, I lost faith in the policy and have decided to cancel - I have been informed I will receive confirmation of cancellation and notification of refund - so far I have received neither. I feel really let down and upset, as a first time driver this has really rocked my confidence in the industry.
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