Review Time
I purchased a refurbished phone from Wise Market on the 11th of March. It had a battery charging issue from the start. After 2 months the battery died. I sent the phone back and was given a replacement on the 29th May.Unfortunately the replacement phone developed the same issue and eventually died also. I returned the phone on the 12th September at my expense. I received a message on the 24th September saying they were waiting on a response from the vendor. I contacted them again on the 29th September asking for an update. I received a reply on the 1st October stating that if they hadn't heard from the vendor within 24 hours they would supply a full refund. It's now the 9th October and I haven't heard from them again. I've tried calling their customer support number but it just rings out. I would never deal with them again. They end each email with " Have a blessed day " Unfortunately my experience has been the opposite.I have now received a refund ( for the phone but not the postage ) on the 12thOctober. This is no doubt in response to my negative review. Ernie Porter
Initially seemed all good. Phone was as described and worked well (Samsung S9+). After 7 months the back of the phone became unglued. I contacted Wise Market and they received my phone on the 26th August and won't acknowledge receiving the phone or indicate what they are going to do - still under warranty. Terrible service - dont be fooled by the good reviews - it's obvious they haven't had to deal with after sales service which still may be on the horizon
I recently purchased a OnePlus12R from WiseMarket.I needed to cancel it due to finding out subsequently that it will not be compatible with Australian networks once 3G is shut down.WiseMarket were excellent in understanding this and as the phone had not been shipped they immediately refunded me my money.
Thankyou very much for your amazing customer service, often rare these days. I wish you and your business continued success. It was quite unfortunate that there was a fault with my product, and they were unable to fix or replace, they then issued an immeadiate refund. communication and assistance was amazing, as i was having difficulty with the technology side of things requesting assistance. Nothing was too much trouble
Be wary of this company. I bought a phone off them, what was delivered looked like the same phone as ordered but upon closer inspection it was not the same model advertised and paid for. Was told I had to send the phone back before they could then source and provide the correct model. Whilst I waited for them to receive and process the returned phone they changed their website to omit the model information for the phone I'd purchased. They then contacted their suppliers and discovered they couldn't actually supply the phone they advertised. Very much bait and switch vibes...
I just wanted to update my review below (and also my star rating). Just after I posted the below, I found there was a reply in my inbox received around the same time as my review. It was a standard very polite and nice "we have contacted the vendor to expedite you order" and "thank-you for your patience and understanding." I wrote back and asked for the order to be cancelled...this was address within an hour! The refund back to paypal!While not so happy that the phone was not shipped as expected, and I thought the initial reply could have been faster (my expectation- not a promise by Wise Market), I understand the delay occurred due to a 3rd party vendor's poor response, and not directly Wise Market's fault. I hope they will review 3rd party vendor's who are slow to respond.I am very happy that my money was immediately refunded when I asked for it :) Thank-youI am likely to deal with wise market again.Original reviewI purchased a phone, which was said to ship the next day. There was, however, no option to pay for express shipping. It was to be delivered in 3-6 days. It has been 5 days and is still showing as not shipped. I tried to contact the company via online chat and also by email on day 3 and day 4. I have asked if I can pay for express shipping. I have had not response/ reply, and I have only received a ticket number. I am, admittedly super frustrated without a phone, but also very much regretting buying through wise market. So far, their has been no sign of my phone or any customer support...just cricketsI never write reviews - but hope this will jolt a reply...but expecting more crickets.
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Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping
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