Review Time
Headline: PREDATORY PRACTICES: Charged $1,085 for a "Ghost" ReservationReview: DO NOT use WithJoy for hotel bookings. I was charged $1,085.00 for a room at El Cielo Resort for my son's wedding. I realized a mistake and cancelled the booking within 24 minutes.Despite the wedding being 4 months away, WithJoy is keeping 100% of my money. The most shocking part? I called the hotel directly, and they have no record of my booking. WithJoy took my money, never actually booked the room with the hotel, and is now hiding behind "non-refundable" fine print to pocket over a thousand dollars for 20 minutes of "work."Their website is designed to trap you. When you click "Modify," it forces you to "Cancel" so they can trigger the forfeiture. They even refused to reinstate my booking when I offered to keep the original dates. They are not a wedding company; they are a predatory middleman.Warning to Couples: Do not subject your guests to this. Use a reputable travel site or book directly with the hotel. WithJoy’s "Travel Support" is a brick wall designed to keep your money.
Never use this company. Having accepted an invitation to a wedding via Joy I decided to also book a hotel. I decided to add an extra night to my reservation. Joy were incapable of doing this so I tried to add a night online. My reservation was immediately cancelled and I have been told I will receive no refund. I did not cancel my reservation. I am taking this further. At present this has cost me £2110.00.
I used the linked accommodation service from my nephew's wedding invitation from WithJoy as the prices were better than anything I could find online. When the credit card charge came through I realised why; WithJoy were stating prices for New Zealand accommodation in USD so $277 became a NZ $477 charge. Nowhere on their website do WithJoy identify the currency of their pricing and being for a New Zealand hotel booking(in the same city as the New Zealand wedding) the assumption would be that prices are in NZD. Other guests have been similarly misled.Emails to WithJoy are being opened promptly according to my email tracking service but no replies happening. My bank isn't able to reverse this charge but will review this in about 10 days with all comm's with WithJoy being considered in regard to a fraud/scam case being pursued.DO YOUR WEDDING GUESTS A BIG FAVOUR AND AVOID THIS COMPANY.
I just booked a hotel through their website for my Son's wedding in April of next year. Since I want to stay at the hotel one less night (2 nights instead of 3 that I booked). When I went to their website to modify the booking, the only option I have is to cancel, which I did. When I tried to confirm my refund, since they already charged me $1,085.00, before I rebook again, they told me that I cannot get a refund since I pick a non-refundable rate. I booked and apply for a change within the same day and not even an hour after I booked it. This is a scam. So they think they can get free money. I checked the hotel and they have not even booked me.
Terrible registry user interface. Your guests will think they purchased your gift but the website makes it confusing and guests often don’t know to complete the purchase, meaning you don’t actually get your gift. When the guest does complete the purchase, you have to hunt down the gift card in your inbox and you have no idea what keyword to search in your email inbox because the gift card or gift is sent by a third party company and it might go to your spam. It’s just a nightmare. I had a bridal shower in April of 2025 and still haven’t found or have been able to use any of my gift cards.
Avoid with joy at all costs. I used the with joy site to book a hotel room via the hotel room block my friend had listed in the with joy website. I got a confirmation and itinerary number from with joy. Weeks later when my husband and I went to check in we were told no reservation and that with joy had cancelled our reservation. I was charged by with joy immediately when I booked. I was in shock. I received a confirmation email but of course conveniently when with joy cancelled I did not receive a word from them or a refund. They are fraudulent and should be investigated. The hotel ended up having one room left and we had to pay triple the price. With joy dragged on with AI responses for a week and then I did research and saw the horrible reviews! Ended up going through my credit card company to reject the charge. Avoid with joy at all costs.
Update to my previous post. It’s now 15th December and still no response from "Joy" apart from completely useless automated AI messages. American Express are now disputing the hotel charge in my behalf. Joy are utterly shambolic. Avoid at all costs.
Online free service very very glitchy. Guest list was randomly organized, and hard to work with. Much to my horror, emailed invitations included some other invitees’ Email addresses made fully visible to them, and one person was even able to reply for others on the list! Someone responded for the bride saying she was not coming! Kept losing my prepared invitation and needed to be rebuilt often. Printed invitations did not look professional. Support responses online were helpful but not immediate and could not undo damage already done by their glitches. I only used their invitation services, not the website and other options. Wedding was December 2025.
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