Review Time
Very disappointed with returns service. I can’t access my order on the My Account facility. I have messaged the company twice and phoned twice but have not yet received an email with a return label. Delivery was about two weeks. I was prepared to wait but am very anxious now that I haven’t heard back about my return. A shame as they were excellent before 2020 when I first ordered shoes.*Update: I have now received my return label. Apparently there was a major power outage which affected the internet.Still not sure I want to order shoes through Wolky again, even though I love the style and quality of their shoes and boots.
Yes they take a bit longer to arrive, but they are SO WORTH it. I have had difficult feet all my life, but have been in heaven since discovering Wolky 15 yrs ago. I love being comfortable, but also wearing shoes that are zingy, eye catching, colourful and very different. The problem is..they never wear out so I buy the odd new pair as a treat. I did have to return a pair once and it was an easy friendly service.
For a second time I have the same experience with an order at Wolky online shop. Last year I ordered online and paid shoes, after one week the shoes didn't come. When I called I was told that they will send the shoes. No explanation why the shoes were not already sent. Now I have the same experience. I ordered and paid for shoes, one week later still no shoes, no email, nothing. Only after I called and ask where the shoes are I got again the same answer that the shoes hasn't been sent yet and that they will send them now. So 2x the same experience - I paid for the shoes and if I didn't call and ask about them I would never see the shoes. Wolky takes the money but doesn't send the goods. Having 2x the same experience I know that this is not just some mistake, it looks like a structural thing at Wolky. Another issue what I have - I ordered second pair of shoes on 5.4., website stated that the shoes will be delivered from 10.4. After calling today 12.4. I was told that the shoes will be suddenly sent from the 25.4. So similar experience, shoes that are ordered and already paid suddenly are not available from the 10.4. but perhaps will be available from the 25.4. Wolky is simply taking payments for shoes but the delivery of the shoes seems not to be their priority. And everyone knows that the price for Wolky shoes is not low.
I bought some Wolky sandals and they are very comfortable. I have wide feet which can be bothersome but these sandals were great...However, they leach dye and my feet are badly stained which is a real bore. I wouldn't hesitate to buy the sandals again for their comfort but the leeching dye would stop me doing so...I have just seen the response from Wolky....It may be that I could remedy with a vinegar and water solution but is it really my up to me to do that? The sandals are £125 and to be honest I would have expect the manufacturer to ensure the leather had been treated to prevent leaching...
Ordered pair of Wolky shoes for my daughter. They took my money order didn't register on their system. Contacted them a manual order was processed and shoes dispatched. They got to Yodel's sort centre U.K. But were never forwarded to Ireland. After waiting three days I contacted Wolkyshop to be told that my shoes had arrived in Ireland but that they couldn't track further as Yodel's website was down and left it to me to follow up. Now Yodel doesn't operate an email contact system but has a live chat facility that is always busy and inoperative however they do have Twitter contact after several tweets and a further 3 days they informed me that the shoes were lost. Two weeks from the date of order and had to buy an alternative pair of shoes for my daughter's birthday. After 2 further emails I was granted a refund. What a terrible waste of time and effort! This company may make great shoes but that is terrible customer service
Claim your business profile now and gain access to all features and respond to customer reviews.
Trek een paar Wolky’s aan en je merkt meteen: voeten houden van Wolky. Comfort, dat is het uitgangspunt. Het anatomische gevormde voetbed, het doordachte ontwerp van leest en pasvorm, de aandacht voor styling en kleur, de afgewogen materiaalkeuze, de gedegen afwerking: Wolky gaat voor kwaliteit. Al meer dan 40 jaar.
funftball.com
polynesianpride.co
buystrap.com
kicksown.com
outlandusa.com
greatscotscotland.com
articulo.mercadolibre.com.ar
monateo.com
levi.co.uk
thomas-earnshaw.com
