Review Time
Absolutely Terrible - 1 star as 0 is not an option!! I would urge any business or individual to stay well clear of this appalling company.This company has taken down negative reviews I have placed on Google Reviews. A negative review I left previously has disappeared with no explanation. Another negative review from Russell’s Hall residents has disappeared too. I have reported to the Property Ombudsman and will be monitoring whether this review is taken down as part of investigation into fraudulent practice and transparent trading. My complaint is outlined below:They are incompetent and utterly useless from the top down. The manager for our block in Colborne Place, Woking is Julius Tuersley. He is inept and useless. At times I questioned whether he is in fact an employee at Woodley.Despite repeated emails and phone calls to Julius about damage Woodley created to my bathroom wall, he did not act on the issue for months.A further issue with a faulty sewage pipe was left unsolved until Woking Council forced Woodley to act due to environmental standards being breached.Hours of my time have been wasted getting them to do the job we pay them for!This utter disregard for their clients is further exhibited by their Director, Tom Woodley. When a compaint was raised with him he refused to take any responsibility. Despite ongoing problems he refused to take any direct action to resolve the issue.They have been found guilty for their lack of action with my issues by the Property Ombudsman and they have been referred to Trading Standards. I’m very happy to share the details with anyone interested
Woodley and Associates are a local company who have just taken over the property management responsibilities for the flats where I live and I can't believe the difference compared to the previous company. Not having lived in a flat before, I thought the service that we previously received was par for the course. How wrong I was! I now experience a company remedying the issues left by the previous company while proactively addressing any items that appear with prompt, reactive communication to keep all owners informed of progress. Tony is our manager and is approachable, responsible and communicative, targeting the points raised by residents in priority order. In short, I couldn't be happier with the company and Tony being our property managers.
My experience with Woodley and Associates was extremely disappointing. Communication was poor throughout, with long delays in responses and little clarity provided about the process. I often had to chase for updates, which added unnecessary stress.The service felt disorganised and lacked the level of professionalism I expected. Important details were not clearly explained, and I did not feel properly supported or advised at key stages.Overall, the experience fell well below expectations, and I would not recommend this firm based on the service I received
I would like to express my gratitude for the service received from the Woodley and Associates team, always on hand to assist at our block throughout the last 2 years. Having had a bad experience with the developer who built the site, we moved management companies. In particular, we appreciate the easy access to the property management team and have had cause to use the emergency out of hours team on two occasions, which was reassuring. Thank you
I rent out my flat in southbourne and since Laura’s taken over management we feelA lot happier knowing things are being addressed quickly and communicated. It’s hard when you don’t live there as you don’t see things first hand, Laura has been amazing at putting us in the picture. Thank you Woodleys for all your help
I would like to thank Woodley and associates team especially Laura who has worked hard to get to the bottom of long standing issues at our block in boscombe. I am a renter and have an ongoing issue with damp in the property. Laura has provided great communication between the owners, myself and contractors to get this resolved for Christmas. I know I can rely on Laura and the team to get things done!Thank you Woodleys
I have had consistently positive experiences with this property management company. Their leasehold legal knowledge is comprehensive, and it is evident that they have a good understanding of the complexities involved. Their professionalism is excellent, and their communication has remained clear, timely, and dependable throughout our interactions. It is a pleasure to work with a team that is both highly reliable and genuinely committed to delivering an outstanding standard of service. I would not hesitate to recommend them.
We recently worked with Tom and his team on a major works project at a block of flats they manage in Lower Parkstone. Insync worked closely the property manager and the lead surveyor throughout, ensuring strong communication and collaboration at every stage. Regular site inspections and thorough progress reviews helped maintain quality and transparency, making the process smooth and efficient for all parties involved.We would be very happy to work with Tom and his team again on future projects and would confidently recommend their services to Leaseholders.
Since our new property manager, Tony Hodge, has been in place, he has been extremely proactive and responsive. Tony and the Woodley team have taken on a significant undertaking following years of neglect across the block in which my property sits. Communication, response times, and professionalism have all been excellent.
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