Review Time
Absolutely terrible service. I was left waiting for 7 hours for recovery with virtually no communication or urgency shown at all.
I rang the company three separate times asking for an update. Twice I was given the exact same excuse that the driver was “unloading a vehicle.” After hours of waiting, that excuse starts to sound more like a script than the truth.
At another point I was told the driver was on a taco break, which felt incredibly unprofessional when I’d already been stranded for hours.
Honestly, if waiting half a day while hearing the same excuse over and over again is the level of service they aim for, then they’re absolutely nailing it.
Being left stuck for hours with repeated excuses, no real updates, and no sense of urgency is unacceptable for a recovery service. I would strongly recommend looking elsewhere if you actually need help in a reasonable time.
Absolutely terrible service. I was left waiting for 7 hours for recovery with virtually no communication or urgency shown at all.I rang the company three separate times asking for an update. Twice I was given the exact same excuse that the driver was “unloading a vehicle.” After hours of waiting, that excuse starts to sound more like a script than the truth.At another point I was told the driver was on a taco break, which felt incredibly unprofessional when I’d already been stranded for hours.Honestly, if waiting half a day while hearing the same excuse over and over again is the level of service they aim for, then they’re absolutely nailing it.Being left stuck for hours with repeated excuses, no real updates, and no sense of urgency is unacceptable for a recovery service. I would strongly recommend looking elsewhere if you actually need help in a reasonable time.
Extremely disappointing experience. Staff were consistently rude and unhelpful. I was initially quoted £360 to collect my vehicle, but later informed of an additional £30 daily storage fee that I was not told about during the first call. After pointing this out and mentioning I had call recordings, the fee was reverted to £360 and I was granted 48 hours to collect the vehicle. Communication was inconsistent, confusing and the overall customer service was poor. I would not recommend this company.
I cannot get the car back - I was told it would be taken to the Garage on the Friday - then they arrived so late they said it would be dropped off next day (sat - annoying because my shopping and gym kit was in car)Saturday arrives - and the office said I was misinformed - they don't deliver Saturday - so it would be Monday.Monday arrives and its going to be Tuesday - but don't worry is on the list to be out first thing. Tuesday arrives - and they are "hoping" to get it out today. so STILL waiting. Now told I was low priority, its now going to be WednesdayWednesday - Watch this space
Just wanted to say….Broken down, two kids in the car on a Friday night who were both meant to be at a football training and spoke with one of your guys Cameron. I had to leave the vehicle and come home as the AA had passed the job around. Cameron called because obviously had arrived at the car and I wasn’t there. I just wanted to say being broken down is really crap and Cameron was really great. Gave me some really good advice about my car and what to do. He has saved me a whole heap of trouble and I am a believer that good feedback is as important as bad feedback. Thank you I will definitely keep you guys in mind for any recommendations for recovery!!
I am writing to express my sincere thanks to your company for getting me and my car home to Oxfordshire from Westfield Shopping centre yesterday morning.I had had a torrid time over two days with the RAC trying and failing to get the car out of the car park because of the low height clearance.On Friday despite me stressing the clearance being only 2.1 m another firm arrived with a large lorry which clearly wouldn’t fit and went away again. I sat there all day and finally gave up and checked in to a hotel. To be fair RAC covered the cost but I had had a very frustrating day. I am in my seventies and have heart trouble so I didn’t want a day like that again.The next day dawned with James ( sorry if I got the name wrong ) cheerfully telling me he was on his way and ten minutes later we were able to leave on the back of his 4x4. He was extremely helpful and polite and I felt like a great weight had been lifted. Within minutes Martin turned up outside the car park with his large lorry and the two of them loaded the car.After that we had a very pleasant journey to where the car was going to be stored until I can get it fixed or scrapped !Could you pass on my sincere thanks to both of the guys who helped me.They are a credit to your company.I will pass a copy of this email to the RACThanks againTony Sutcliffe
Bobbie at Bud Rescue Recovery Services has been outstanding from start to finish. After being contacted by my car insurance company, he reached out to me promptly and handled everything with remarkable professionalism, clarity, and care.From the very first conversation, Bobbie made the entire process feel calm and manageable. He explained everything clearly, kept me informed at every stage, and ensured I always knew what to expect next. His approach is not only efficient but genuinely supportive — he treats you like a person, not just a case to be processed.What truly impressed me was Bobbie’s patience, reliability, and the respect he showed throughout. He went above and beyond to make a stressful situation significantly easier, and his expertise and reassuring manner made a real difference.I am genuinely grateful for the service and support Bobbie provided. If you need someone who is professional, attentive, and truly dedicated to helping people in difficult moments, I cannot recommend Bobbie at Bud Rescue Recovery Services highly enough.
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24-Hour Nationwide Recovery and Transport Service. Covering London, Hertfordshire & Essex within 60 minutes where possible.
Operational 7 days a week, Bud Rescue have a range of services to help you in any breakdown or emergency.
From vehicle recovery to multi-storey car park extractions, keyless removals, motorway rescue, roadside assistance and much more! We have a range of trucks capable of quickly recovering vehicles from any location, our immediate dispatch is guaranteed to rescue you regardless the circumstance!See more
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