Review Time
After taking a long time to arrive my order was incorrected, I contacted almost a month ago and they offered a replacement in the correct colour or a refund, I chose replacement and have heard nothing, I have since sent a follow up email and heard nothing.
I wish there was an option for negative feedback because this company feels like a scam. I ordered a large rug for £125, and it arrived in a tiny package about 50cm x 50cm. It turned out to be a giant bath mat! I contacted them to express my dissatisfaction.
This company feels fraudulent. I've had the same experience as others. The website looks nice, but I ordered two sheepskin rugs, and when they arrived, they were cheap, thin synthetic materials. I wanted to return them, but I've read that returning items involves paying for shipping to a faraway location.
I want to be upfront: I made a purchase here and, after checking reviews, I thought I might have been scammed. I didn't receive any order confirmation or order number, nothing at all. After contacting customer service, it took about a week for someone to inform me that my order had shipped, yet I still lacked an order number. Overall, the communication was lacking. HOWEVER, my order did arrive in roughly two weeks, and I'm very satisfied with the quality of the product. I believe it was a rabbit fur rug? I can't recall the exact name, but it’s incredibly soft and dense, and the quality seems outstanding. So, in summary, I don't think this company is a scam, so there's no need to worry if you've already placed an order; it's just their communication that needs significant improvement.
I want to be honest: after purchasing, I checked reviews and thought I had been scammed. I received no confirmation or order number at all. After reaching out to customer service, it took about a week for someone to inform me that my order had shipped, but I still didn’t get an order number. So, the communication was poor. However, my order arrived in about two weeks, and I'm very happy with the product's quality. I think it was a rabbit fur rug; I can't recall the exact name, but it’s incredibly soft and dense, and the quality seems fantastic. Overall, I don't believe this company is a scam, so don’t worry if you've already ordered; just know that their communication needs a lot of work.
The service was terrible, and the products were disappointing. It took weeks to arrive, responses to emails were slow, and I often had to follow up multiple times before receiving any reply. The provided phone number is nonfunctional. To return an item, you must pay to ship it back to a distant location, and you will likely want to return it due to the poor quality. Avoid this service at all costs.
I made a purchase over twelve days ago and have not received any delivery tracking information. I have not received a response to my emails or contact form inquiries, and the phone number is not functional. This feels like a total scam. I strongly advise avoiding this service.
I ordered a quad pelt sheepskin rug, but I received a man-made fabric piece cut to resemble what four sheep's figures would look like. While it is fluffy and soft, it is not as described. It seems they just cut this material from a large roll to fit the order. I wish I had seen these reviews before ordering; it's a lesson learned.
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