Review Time
ordered a £60 pair of work boots on the 1st of May and still haven’t received any confirmation emails or text but the money has come out my bank!! it was a gift for someone and now i’ve not been able to give them it !! i want my money back !
Ordered helly hansen work boots needing them ASAP for a new job as stated 3/5 working days day 7 still not received them not had any correspondence as to when they will be delivered nothing at all money has been taken out though? Will up date on progress
I made a bad review but in fairness my order has now been sent. I guess I got a little jumpy after reading reviews and lack of feedback from the company regarding my order. I apologise sincerely and am grateful for my order being resolved. The boots are fantastic and I will use the service again.
I ordered a pair of work boots for my dad, and the website promised delivery in 3-4 business days. When nothing arrived, I called customer service. The representative took my order number but instead of resolving the issue, told me she would call back in two hours. I later received an email saying my order should arrive by the end of the following week.Fast forward to Thursday—still no dispatch email. I called again and was told I’d have to wait another two hours for a response. When I finally got the call back, I was told my order hadn’t even arrived yet, and they had no real idea when it would. At that point, I decided to cancel and request a refund. The rep offered an alternative product, but at this point, I’d rather wait another two weeks elsewhere than give them any more of my business.When I mentioned I’d be leaving a negative review, the rep sarcastically said I "sound like the kind of guy who only leaves bad reviews." Well, I hope you're reading this one—and I hope future customers do too. Stay far away from this website!
I made an order for some workboots in Feb. I realised I'd ordered the wrong boots, so I emailed straight away asking to have the order cancelled and refunded. I got a reply the next day and they agreed. Two weeks later I still hadn't had a refund, then I was fobbed off with being told it was "handed over to the accounts department to process". I've since emailed them multiple times with no reply at all. It seems this company only want to rip people off, take the money and disappear.Well that's tough. I've waited long enough now so I'm left with no option but to contact the bank tomorrow and open a dispute. Also probably wise to contact trading standards.Avoid these scammers.
The company https://charnwood footwear.co.uk/ had redirect url links to this Workwearonlineshop previously. If they are associated in any way which I asume they are due to the url re-direct links, I would not trust them. The company charnwood took orders from customers, didn't fullfil them and never paid back customers.
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