Review Time
Alcohol detection systems has the worst customer service. I was hung up on 15 times today because they want to talk while I’m talking. I pay them for service and they don’t work weekends or bother to call you back when they say they will. I’ve been with them for years and I’ve had enough. I am doing everything and anything to switch companies. My car is stuck because of a device error and they want me to pay to get the car towed 30 minutes to have them put another faulty device in. One lady was helpful and was trying to get me a better Intoxalock device because they own both companies. The lady Cletia never called back and when I called back I got the same 2 mean and unhelpful people that hang up on me even though I’m paying them for a breathalyzer that is not functional and I can’t drive because there customer service is terrible. I have to come up with ideas from there earlier customer service reps that quit .Like a mobile installer, how is it my fault that their device is error coding saying clock set error and now I don’t get to go to work or doctor for a week?
Most unreliable device on the market along with the worst customer service. The device throws up error codes nonstop, doesn’t allow for samples to be given after car is turned off (unlike other devices will) and moved me from a location that was in my same town to a service location 1 1/2 hours away and expecting me to drive that far working a full time job. Recently I’ve been sick and requested that they give me an extension due to the fact I can’t drive that far and he proceeded to tell me basically I was SOL and that I’d have to pay for lockout fees and what not. Terrible service, terrible device.
The worst customer service I have ever dealt with. They'll help you to install the device & set up an account to take your money but when you need help. You'll be transferred to customer service only to be on hold for a half an hour & the call will automatically hang up. It's a shame I can't give them a negative one star or zero stars instead. Worst company I've ever dealt with
Wrote a previous review and emailed the info given to the response of that review. I’ve been on hold for over and hour today called and emailed various emails I have been given to resolve the same violation that was never resolved and also have my unit removed. Still have not been in touch with anyone. Basically at this point it seems no one except the accounts receivable is working for this company. I have turned off the ability to be automatically debited by this company with my bank account and am discontinuing service. This is honestly the weirdest experience I have ever had with a company in my life. There is no service, no resolution, it almost seems like just someone is taking money from accounts. Is that illegal?
i have problem with them since my frist put the device in my car i have called them the customer service just try to take the money the only things they worry while i need explanation from someone better then this! they dont respect me because he said everytime i call i never want to make a payment? the pay he mean is the violetion that i need to speak with someone can help me better then told me there nothing to be arguesand told me take make a payment this last time i call i jeed to speak with manager 3 time request and still dont get no answer they never give me a call! i have make my payment every months on time
This the most untrustworthy company out there. I would give it zero stars if possible. You cannot ever reach a human on the phone and the units malfunction and they charge you regardless of whose error it is. They also advertise on their website falsely of the charges you will incur. NEVER use this company. They prey on people who are trying to get through an already difficult time.
amid COVID19 my dmv closed,cant go in to remove restriction off my license to get the monitor removed april 10th 2020,talked to regional customer service,didnt help at all...they insisted i have to keep paying for the monitor until further notice not knowing when my dmv will open again.NO SOLUTION or understanding at all if I can keep affording to pay for the monitor another month at all.
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Alcohol Detection Systems (ADS) provides affordable pricing and convenient installation centers for ignition interlock devices. Find a location near you today!
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