Review Time
Carolina has been an absolute dream to work with! So warm, friendly and professional at the same time. She was able to solve any problem I had, and answer any question that I had, with ease and transparency! (Not to mention she returns calls with great speed!)Because of her, my partner and I will have our pole in no time at all! I will always refer my friends to X-Pole because of her!
Carolina was so helpful! Great customer service, above and beyond, many return calls and check ins with me throughout the process because I ordered the wrong pole and then received my veteran's. discount after I had placed an order. What a mess I created by being impatient and ordering early... she handled it with great care and professionalism! She deserves a raise!!! Kash also directed me to her and had great follow up :) This is a great team!
I had the best experience purchasing a pole through X-Pole. A special shout out to Carolina Stone, who came through for me in a crunch and expressed such positive energy throughout our call. The way Carolina resolved my issue far exceed my expectations. I was already a fan of X-Pole and now I'm an even bigger fan. I will never forget my first experience of buying my first pole and thanks to X-Pole, I will remember it with good thoughts. Get your pole gear here!
The initial order I received had many issues (wrong pole size, wrong base, rusty wheel). I got on the phone with Carolina and she was extremely proactive, ensuring the replacement got shipped same day. She is a delight to work with and showed a sense of urgency in correcting the situation that I truly appreciate.
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