Review Time
Hit two bumps while getting my x-pole (in the UK): shipping issues (not their fault) and the bearing was stuck. X-pole handled the shipping like pros. 10/10 Then when the bearing got stuck, I contacted support and 7 days later (after a bit of back and forth) they drove out with a new base and took the old one. Thrilled I get to use my x-pole. Exceptionally nice folks.
I purchased a pole and had issues setting it up because of damage. I have been trying to reach support for a month with nothing but automated responses that someone will eventually get back to me. Horrible customer experience.
I ordered the A frame and hoop and have found the equipment to be of a high quality on a recommendation. I did have to contact customer suppport about my order as there was an issue which was dealth with immediatley. I also had to cntact tech support and found the service to be brilliant......Special shout out to Spencer who was fantastic and was able to solve my problem. I would thoroughly recommend this comapny to others.
I have been a xpole customer since 2010. There customer service is second to none! Always had a response within a couple of hours, always happy to answer any questions with informative answers. Even for pre 2014 poles replacement parts have always been identified and sent quickly. Even when bought second hand they still will help with any issues at all !!Any issues over the years again always resolved very quickly and politely . I can't rate the customer service and their poles enough !! I have multiple poles from them but still currently use my pole i got in 2010!! It's used pretty much every single day! For the price of the pole I think that's fantastic value .
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