Review Time
So I ordered a board game threw the Yachew website. 5 days passed as I saw no label had been made for my package. I emailed the company support about international shipping and why no shipping label had been created. They replied and told me about the shipping, but let me know they had issues with the supplier getting in product and no idea when the items were going to get to their warehouse or when my package would be shipped. I dont appreciate that I had to contact them on one problem to only find out that they gladly took my money, but weren't going to notify me that they sold me a product that wasn't in their warehouse to ship and couldn't give me a time frame when they would receive the product for them to finally ship. 133.79 was taken out and there is no cancel option to refuse the package. I looked up the game and where its from. It could 7 MONTHS for them to restock the item to yachew.com. Glad they responded to me, but now I want to cancel the order and get my money back, but I get no response from them now on canceling or how they plan to process this. Definitely not a fan on how they sell things on their website, use the SHOP app to track inventory or how they sell thing from their website when they dont have it in stock
This was my first experience with the service, and it has been incredibly disappointing. I placed my order on January 9th, and now it's January 23rd with no tracking information. I've sent three emails with no response. I will not be using this service again—consider this a warning!
This is my fourth order placed, now for myself and my friends and family through this company. The service is outstanding! They respond to emails swiftly, always maintaining a polite, friendly, and very helpful demeanor. I recently ordered for my brother, who was thrilled with his Nescafé Cappuccino. The order was acknowledged within hours, even on the weekend. It was dispatched from the U.K. and shipped to the USA as promised, with impressive speed. The tracking was excellent, allowing us to monitor its journey over 5000 miles. As usual, the order arrived well packaged and undamaged, which is particularly impressive for this time of year. Their prices are very competitive, and combined with their excellent communication, it’s a rarity among other companies. I highly recommend ordering from this service and wish them continued success in the future. They have certainly become my go-to source for purchasing beloved U.K. products from a friendly, reliable, and courteous company.
As someone in the US, I was unfamiliar with this company and uncertain about what to expect. However, I was genuinely impressed. The shipping speed, product quality for the price, and customer service exceeded my expectations. I would definitely consider ordering from this platform again if I can't find what I need locally.
This is my fourth order placed for myself and now for friends and family from this service. They are truly exceptional! Their email responses are prompt, and their team is always polite, friendly, and extremely helpful. The latest order was for my brother, who loved his Nescafé Cappuccino. Acknowledgment of the order came within hours, even over the weekend. It was dispatched quickly from the U.K. to the USA, and the tracking was superb, allowing us to follow its 5000-mile journey. As always, the order arrived well-packaged and undamaged, which is impressive, especially during this season. Their prices are very competitive, and their excellent communication is a rarity among other services. I highly recommend ordering from them and wish them the best for the future. They are definitely my go-to for purchasing beloved U.K. products from a friendly, reliable, and courteous service.
Being in the U.S., I was unfamiliar with this service, so I had no expectations. I was genuinely impressed. The shipping time, product quality for the price, and customer service were all very satisfactory. I would definitely order from this platform again if I can't find what I need locally.
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