Review Time
After Skype there is this app Yolla which is cheap and fast and fantastic. Not all people have Android or iPhone or WhatsApp, so Yolla is filling the gap. I wish you success and growth. I searched all over and you have almost no competition at the moment!
My experience so far has not been positive at all. I charged 5$ for the first time, aiming to call landlines as they advertise it, and I was never able to make te call go through.I contacted customer service several times , they said they had fixed the issue but when I tried to call again the call didn’t go through.Horrible experience
Very misleading rates on the website. Calls on mobile phone to Poland advertised as "from $0.025/min/", but when I topped up my Yolla app account, it turned out that my call to Poland mobile nr was being charged $0.119 - this is more than 4 times more expensive that the "start from price" on the website. I contacted customer service and the agent kept explaining that the website stated the price was "from" certain rate- I understand that, however, the final price was 4 times higher! I don't know if other Polish mobile nr are any cheaper, as I have checked quite a few of them and I always got the same high price. This is very misleading and aiming to create an illusion that you will get cheap calls. I am going to use all my credit and delete this app, as I think they are not being transparent with the customer. On the positive side - the customer service replied quickly.
One particular landline number was not reachable. I received always the same automatic answer "Sorry, your personal number is/was blocked". I do not have "personal number", and the recipient was not blocked. The Yolla Help Desk was not able to resolve this issue.
The company advertises rates ($0.03 to Spain mobile) but when you get to use it, they charge you $0,19.Worst of all, customer service exempts itself saying that the website has the word "from" next to the rate, saying that it is impossible (?!??) to display the correct rates.A huge marketing trap that cannot be seen other than a scam. Their hope must be that people might not actually check how much they were charged.
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Yolla is changing the way people keep in touch with people abroad. Whenever you need to make an international call, choose Yolla.
Be yourself – keep your existing phone number and still be able to make cheap international calls. Yolla is an app that gives you a unique international calling experience.
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