Review Time
I had a very disappointing experience with YollaCalling's customer service, especially with a representative named Markus. I asked for my recent call log history, but they refused to provide it. Before denying my request, Markus asked me to send a screenshot of my account, which I did. I also showed that the call logs on the website only go up to two years ago—nothing current. Even after providing clear proof, Markus was unhelpful and still refused to assist. I don’t understand why I was asked to verify the issue if they weren’t going to solve it. Very frustrating and unprofessional.
So far, so good. I have made a few calls from Portugal to Australia without any problems. The only concern is that the receiver sees a call from Florida, which makes them hesitant to answer. The customer service has been great, speedy to reply when I raised this concern with them. This can't be altered, unfortunately. Otherwise, happy to recommend
My experience with support services was truly satisfactory. I had a problem with a payment and needed a refund on my card. Yolla responded almost immediately, and my money was returned to me within a couple of days, which I truly appreciate. I highly recommend Yolla. It's clearly a serious and honest company. Thank you very much !
Downloaded Yolla due to the ending of Skype. It was the only option I found that would call a landline. My mom is 94 so no learning new tricks for her!I had some issues with connection so emailed them. Marcus answered within minutes. It was a bit of a fix but he kept in touch until it worked. My connection is now clearer than anything I have ever used in the past! I would highly recommend them!
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