Review Time
It filled the gap when my mobile phone airtime provider was taken over and they (the new provider increased my call charges by 1680% and, when I queried it, told me to expect a massive increase since they'd took over). Yolla were simple to download but could improve in certain areas: 1) still more expensive than my initial provider (Yolla local landline calls are 9p per minute); 2) dashboard is unclear (e.g. it took me a while to work out how to send a text, find the recipient address, find the loudspeaker, etc.); and 3) the interface is unclear (having sent a text, it's not clear whether the reply will come via the Yolla app or via 'Messages)
The first time I used it, I received calls on my cell from unknown numbers from France and Poland, which was annoying, and I was about to cancel the app. But in subsequent uses, I haven't had any problems and the communication quality is good.
Volume of call is poor. Yolla says itmy connection problem but I'm using another carrier and have excellent call reception. Lost my balance only about $3.85 when my sim card expired. They don't have any documentation on calls so won't credit new number.i want to transfer credit from another yolla account and they want proof of purchase. Go to chat gp and you will see these problems are recurrent with many subscribers. Communication was so bad I asked if I was talking to a robot.Said in reply they credited $4 to my account. When I asked where they responded that they didn't issue any credit. After another bunch of emails they don't know where they credited the $4. It's cost them probably $40 in salary over a cup of coffee.
I have been using Yolla for a couple of years. It is brilliant for making international calls without paying exorbitant carrier fees.It is also great when abroad as the costs are very reasonable, and I even use it for accessing my Three voice messages when abroad so that I don’t pay roaming!Speed of customer service is amazing!
I am very happy with Yolla. It is very convenient and easy to use. One time I had a small problem and Markus from Customer Service was wonderful. He went above and beyond. And I am very happy with my service. I would recommend Yolla to all my friends and family and to anyone else. Thanks Yolla
Fantastic app. The clarity of sound is very good.There is a problem (app become inactive immediately after recharge of balance. That means I have to wait to re-call to the person I was speaking and stopped with low ballance. So please do something so that it is immediately possible to switch from re-fill to calling. Another problem, some times at the start of a call, the other person cannot hear me but I can hear.
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