Review Time
We used your rentals in July and August for a 3 week holiday to Crete, on arrival we had no water for 3 days, so no washing, no toilet, no showers, contacted the agent that we thought was your rental, was told to check stop tap on the road, well long story short, over the 3 weeks we had 6 days without water and some days with reduced water pressure. Nothing was done, no help, no bottled water supplied, the agent was Greek.homes when we contacted your rentals when we were still there, they said we should have contacted them within the first 24hrs as the booking conformation said. We thought their agent was them as we had booked through them, we got a payment back for 2 days!!! And a company that hid behind using management firms to loose the responsibility. I paid with credit card, but them wouldn’t give anything back because it was the management company that let us down, not your rentals. Also if you have any dealings with George Lentaris from Greek.homes he is an absolute useless human being. Dont trust a thing he says!!!After seeing your reply to this review, you still don’t take any responsibility to your customers. You may apologise, but that doesn’t make our ruined 3 week holiday any better, this was the first ever holiday with our family and 2 grandchildren. Hiding behind, it was George Lentaris at fault, and you had already paid him, even though we were still in the property.I write reviews so other customers either have a great time or are aware that they need to do checks before booking.
The customer service representative are exceptional. They promptly addressed all of my inquiries within 24 hours, my listing is featured on all of the major platforms, and they provided me with guidance on the necessary corrections. This is an excellent service that they offer.
I expressed my concern about a booking coming from a guest I couldnt get hold of. The supprt team, in this case Juana, got back to me and showed genuine interest and concern about my worries. We emailed back and forth until the issue was solved and closed. I felt well backed up every step of the way. Peace of mind.
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