Review Time
Received a phone call a few weeks ago from a company claiming to be our franking machine supplier, offering a “buy one, get one free” deal. I agreed, but when the ink arrived, it was completely different from our usual one. Then an invoice came for over £250!After numerous emails asking to return the product, they kept calling me every week (from India), insisting they don’t accept returns and promising to send the correct ink instead. What an absolute nightmare. I’m sending it back, and we will not be paying anything. AVOID AT ALL COSTS!If they will be calling here again they will be reported to Trading Standards
Avoid this company! They called repeatedly saying they were our supplier of franking machine consumables (untrue) and that the labels we were using were no longer approved by Royal Mail (untrue) and that we had to order more (untrue).They rang and rang until they spoke to a new member of staff who did not know the correct procedure and used the phrase "shall we place your usual order". She was completely taken in by this and the order was placed, when it arrived the labels were completely useless to us anyway as they were not compatible with our machine even if we were to keep them (which we are not as this company are not our supplier).I have been in touch to have the order returned but am still waiting for confirmation that it will be collected. We have advised our finance department not to pay this invoice when it arrived.They use very underhand and almost bully-boy tactics to get orders.Avoid at all costs.
This company made a cold call to my business, used underhanded techniques and applied pressure on a junior staff member, who identified herself to the caller as a junior staff member. The caller would have known there was no authority for that individual to place orders. Whilst we will give more training to our staff to manage these calls in future, after listening to the call it was apparent that the sales person was very experienced in her method, talking exceptionally quickly, being very unclear, confusing and making false statements, advising we'd purchased previously, that it was a deal they had on and suggested the sale was already agreed. What makes it worse is that I have requested a copy of the call, under GDPR regulations and they have refused to share the call, they have allowed me to listen to it once over the telephone. They also claim two orders were made, but would only provide one call. When I have asked for dates of the calls in order for me to find the call through our own call recording system, they have refused to shared the information. This leads me to believe they are very aware of how sales are made and want to ensure no official evidence is released!
SCAM! We have never placed an order with this company, but have still received an invoice with no goods, and now an unordered ink cartridge with an invoice for which they have demanded immediate payment. We have tried ringing to complain but the phone line is so bad we were unable to communicate and the call was cancelled. Needless to say, we will not be paying either invoice.
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