Review Time
Be aware that this company does not have the necessary clearance to sell vitamin products in South Africa. Customs has stopped my parcel demanding a CMS21 procedure - which entails providing technical and personal information as to why the product should be allowed into South Africa. Let’s see if I get my money back. The hassle level is simply not worth it.Post Edit. From their response - my case rests. They did however promise to return my money. We shall see.Post post edit. Money returned to my credit card. So aside from the hassle, I’m all square.
Do not make use of this online platform. They are beyond useless !!!I have waited 9 weeks and still do not have my product.Emails received from Nine Life Support state that a courier company will deliver the product soon, while other emails received from Nine Life provide the local post tracking number which the SA Post Office cannot find.The left hand doesn't know what the right hand is doing at Nine Life.
Deal with this company and you will get phishing attempts over and over again. Obviously no security.I would never use them again.You say that it is not from you, however the only online shop that I have used is yours. They have records of previous sales, names, addresses etc, so it may not come from you but someone in your employ must have acces to personal information.
I chose ninelife because of a good price. Immediately after placing my order I received the usual acknowledgement. Then a day later I get emails addressed from NineLife-EU Partners advising of dispatch by dhl and that I owed €1.89 for import taxes. Fortunately I rcvd four of these emails over two days all with different order and tracking numbers. So I ignored them. I then tried to phone (no reply) and then sent emails to ninelife.co.za and ninelife.com. Both returned as undelivered. So now I’m really worried and found my myself here in TrustPilot reading horror stories. This is now two weeks since placing my order.Fortunately one post recommended the chatbot on ninelife’s website. I got a prompt response advising of delays but that the goods had been dispatched ‘yesterday’ via Aramex and I was given a link to the tracking. A week later the goods arrived (close to their original expected date).I understand the early EU nonsense to be a scam and have advised ninelife accordingly.
After having a panic moment thinking i lost my money Swapnil actually contacted me and gave me all the relevant details about my order..so i am glad to say my parcel is now on the way…i would suggest using a chat service on the website to enquire about the order if you’re from South Africa because contact number provided just cuts off.. +27 872502399
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You know exactly what it takes to keep your family happy and healthy, and have probably tried it all in the process of finding exactly the right foods, supplements, and remedies for your unique needs and preferences. Unfortunately, it can be hard to find all the things you need, meaning you probably end up shopping for your supplements at one place, your specialty grocery items at another, your personal care products at a third, and health products for your kiddos at yet another store.
Imagine a world where all the things you need to help keep you feeling healthy and energized could be found in one place. In that world, items you need and love would be side by side, priced affordably, and would magically arrive right at your doorstep. Well, we imagined that world, and out of that idea came NineLife.
You truly can find everything you need for your health and wellness at NineLife. Pick up the vitamins and supplements you take each day, browse our personal health products, and find health and personal care items for your kiddos and whole family while you’re at it. We carry everything on NineLife, so you can stop rushing from store to store to find what you need.
NineLife is one of the largest online retailers of health, grocery, and personal care products in South Africa, offering our customers a selection of more than 150,000 health products selected for their quality and demand. Our inventory is entirely curated for our customers, which means we stock only what you want, making sure to constantly be updating to bring in the best and most high demand products.See more
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