Review Time
Really impressed with this company and the staff. I was kept informed all the way about my claim. Janis the engineer was brilliant, advised what the problem was, how he was going to repair it and was friendly and professional. Thank you
My experience with the service has been very frustrating and lacking competence. I hold six policies for different properties, and each repair over the last three months has taken more than two weeks to resolve. One appliance needed a replacement, which took two months, and today they sent the appliance to be installed at the wrong address. It's truly unacceptable. The staff is very slow and ineffective.
I strongly recommend seeking alternatives.
I have been with the company for almost 10 years now and have had to make claims on two occasions. I can't praise them enough. The claims process is straightforward, and they ensure a hassle-free experience. I highly recommend them for covering your household devices. The latest representative I spoke with was very understanding when I needed to cancel my direct debit due to budget cuts. They helped me find a better solution so I could maintain my coverage.
I wish to express my deep dissatisfaction with the service provided by the company. The engineer showed up at the wrong address and did not confirm the location. The lack of communication is unacceptable, and I was left waiting. After reaching out, I was told to contact another service, who then sent me back to the company. This absurd process needs to be addressed. I request a thorough investigation and a swift resolution, including scheduling a new engineer appointment as soon as possible.
Everyone I've interacted with at the company has been friendly and efficient, including team members. They are always eager to assist and prioritize customer satisfaction, setting them apart from larger appliance support companies. I've been with the company for many years and plan to continue.
I am writing to express my extreme dissatisfaction with the service from the company. Despite having a scheduled engineer appointment, the engineer arrived at the wrong address and failed to communicate. This lack of professionalism is unacceptable. After finally getting through, I was told to contact another service, who then directed me back to the company. This circular process is ridiculous. I demand a full investigation and prompt resolution, including a new engineer appointment at the earliest convenience.
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