Review Time
Earls Court. Slow to greet and be shown to a table. Not really busy, but slow to take our order. We were just about to walk out. Ordered lasagne a pork belly plus 2 large Nastro Azzuros. Drink came with very small glasses. The lasagne was lovely. The pork was far from the advertised crispy. Sent it back for a crisping. Epic fail. Could have walked out again but stayed and ate it. Electronic device to show bill and no receipt offered. They also failed to advertise the zizzi rewards. They’re usually so reliable.
Zizzi in Chatham Dockside is a must visit! I absolutely love Italian food, but the high gluten content causes problems for me. Zizzi’s menu allows me to enjoy all of my favourite dishes gluten free! The food and service here are outstanding. We have eaten there twice since they opened at the end of May and will be regular visitors.
4 of us went to Zizi's at Whitstable earlier this year on Sunday 9th June, our table was booked for 7.30pm. We were greeted by Theo who showed us to our table; he was also to be our waiter for the evening. Just to take you back a bit to 2022 when we were last in Whitstable for a short break with the same friends. We went to Zizi's then. On our arrival there were some 'Nibbles' on the table that we'd never seen before on previous visits; so I took a couple & they were so delicious that I just couldn't put them down! When the waiter came over I told him how nice they were & he kindly bought me some more; they also disappeared no sooner than they'd arrived!! We went on that evening to have a really lovely meal with the best service & as we were leaving our waiter then presented me with another bag full to take with me... it just made my night! I was really looking forward to going to Zizi's back home but honestly ...I don't know where the time's gone but we actually never made it back until..... Fast-forward to this year & we're back at Zizi again but this time ...Ho Hum... there were no Pasta Bites to be seen. When Theo came over to us to take our drinks order, I just had to mention my disappointment at the fact I could not see any of those adorable Pasta Bites.... "It's Okay" came the reply... "You'll get some free with your first Drinks order". My happiness was restored as I told him about our last visit. Well, our evening continued, with, once again the best service, best food.. in fact, the food was so delicious from start to finish. Theo was & is absolutely, a really great guy, being both polite & attentive; & with a warm, friendly personality. I once again, left the restaurant very happily carrying my very own bag of Crispy Pasta Bites!!! I promised Theo I would give him/Zizi a great review on returning home & here we are several weeks down the line when I told myself this morning to just get on with it!!! So Theo, I really hope you'll get to see this review cos you absolutely deserve it. Good Customer Service sometimes seems to be very short lived in these times which is such a shame. I hope you'll still be there the next time we're back in Whitstable. Please stay as lovely as you are because a warm smile combined with amazing service goes a long, long way. With very best wishes, always x
Staff were friendly and happy. Unfortunately the garlic bread was overcooked and hard. The calzone pizza was filled with mushy mashed up looking food, rather than meat etc. The lasagne portion was small and also had a strange twangy taste, which was quite unpleasant. Presentation of the meal was lacking and looked unappetising. Usually we love a visit to Zizzi's but the quality of the food has definitely gone downhill. I don't think that we'll be returning. Very disappointing. I think Zizzi's need to re-evaluate the quality of the food that they are serving, especially considering the price that they are charging.
Amazing customer service from Rob. I had a problem with a voucher, which tecnically had expired. I mailed customer service and he got back really promptly and sorted everything out. We plan to use this in the Brighton branch with their good food and friendly staff.
The only positive I could say about this visit to Zizzi's is the staff were friendly and did their best to provide a good service.The food? Absolutely awful and expensive. My partner chose a pasta dish that was as bland as you could possibly get. Furthermore it was more expensive than an authentic Italian restaurant within the same area.I had a pizza. Again hugely overpriced. The base was ridiculously thin, about the same as a crisp, and because of this was difficult to cut without crumbs flying all over the place.One large beer, one starter and the two awful mains came to just short of £70!!We will never be eating in a Zizzi 'restaurant' again
Absolute awful customer service. Went at around 8:15 with a view of many empty tables asking if we could eat there. We were told no, and when asked why the staff said we don’t have enough people working so come back in half an hour. We asked if we could sit for a drink for half an hour then eat and they declined this offer. We came back at 8:45, were blanked for 15 mins until exactly 9 when someone said the kitchen was closed. They refused to serve us.
We went out as two families, one of the families had two small children. They were going to use vouchers. Since we arrived as a group we were told they could not use them. Had we arrived separately this would not have been an issue!? Service was extremely slow despite lots of staff. To add insult, upon paying the bill we found we had also been charged an additional £1.50 for a replacement cup of squash after my autistic grand daughter spilt her drink. Whatever happened to good old customer service!! Will not be visiting again.
Sadly not a good meal or service. We both had fish which was very dry & although serving staff were very pleasant, service was exceptionally slow. We didn’t even have dessert as we gave up waiting. Brentwood Zizzi didn’t appear to be very busy at that time either. Doubt we will be going to Brentwood one again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.
hfchinesefood.com
www.sushikungen.com
www.thegullinn.co.uk
sluttyveganatl.com
www.cafebaaden.com
ecoqualityinc.com
knoops.co.uk
smokedattbbq.com
old-mill.com
hardees.com
