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I went with my two children for lunch at the Bankside Zizzi yesterday. They had run out of kids menus so we were given a food stained one for another table. The app didn’t work so we couldn’t online order. We weren’t offered any drinks so we sat with nothing for half an hour. The food then took an hour to arrive whilst others who arrived after us got served before us. Most of the wine wasn’t available and the children’s starter form the kids meal only had one choice. All the food turned up together so no garlic bread or kids starter before. The kids spaghetti Bolognaise was mainly just spaghetti. I had king prawn linguine which wasn’t nice at all it had a weird flavour. I asked for the bill early as I knew it would take forever. We decided in the end to stand up and put our coats on. It then arrived. We were never asked if we liked our food, I can see why. What an unnecessarily horrid experience, we won’t be back.
Yesterday on deliveroo I placed an order for 3 pizzas,one vegan for a toddler with soya and dairy allergy and we paid £40.I phoned 3 times the restaurant at Maidstone to ask for a pizza with only tomatoes as there were no info about allergens for cheese.The person on the phone answered : the pizza is already done.Is it normal saying to a customer 'the pizza is already done' if there is an allergic customer!!!I asked to speak to the head chef and requested to know more about the ingredients to see if my son could have that vegan pizza with that cheese.Finally nobody was helpful,we couldn't give the pizza to my son because of lack of info regarding the vegan cheese.They cannot read ingredients and cannot prepare food for allergic people.They just Don't bother.We wrote a complaint to the HO,no answered.We wrote a review on Google and they have hidden all the reviews now.There is anything else to say?The other pizzas were disgusting too.Poor customer service,poor management.Does the staff do a proper training on how deal with allergens?They should really close
When arrived at the Zizzi restaurant in Canary wharf, manager was on his mobile phone and I had to wait 2-3 minutes to be acknowledged on the door. Service was very poor and mistakes with food delivery. Supervisor gave my pasta chicken della casa before my starters. No apologies and walked away. My starter pork meatballs was cold and undercooked. Afterwards staffs gave me the same pasta re-heated burnt and extremely dry. No check backs during the meal. It's very disappointing and frustrating the whole experience. Definitely not a place to come back again.
Zizzi Loughton.Visited tonight and a very poor experience.Entrance and welcome. Just poor. No engagement. Restaurant not busy.Starters … cold but thought ok perhaps the main would be better.4 eating. Mains came to us separately. 2 cold. One too cold to eat. Returned. Sharing plate of breads didn’t arrive until at least one person had finished. Claim of freshly made pasta was untrue. Complained. One meal removed from bill. 20% off remaining. Didn’t stay for deserts or coffees. On leaving asked to feedback a little to manager. Midway through a very short polite feedback… (not agro at all)… interrupted by staff and the manager started speaking to them. Just poor service, poor food, not worth money. Most importantly an unpleasant atmosphere. We were not the only ones complaining. Prices UP. Quality and service way way down. Go somewhere else is the advice I would give to anyone.Where is Gordon when you need him.Zizzi… I would remove the franchise license.And finally… I have never returned food at a restaurant before.
Went for lunch at Gloucester quays on a Saturday. I have to say, what a lovely place to eat. All the staff in there were lovely, nothing was too much trouble. Happy smiling faces and funny. We could have honestly stayed all day it was that relaxed. Food was just as good as well. Will definitely be returning
Zizzi’s at Westfield White City.I was extremely impressed by the customer service of this restaurant. All the staff were friendly and catered to my needs. They went out of their way to talk to me and my friend and make us feel welcome. We especially was made welcome by Lizzie who was extremely helpful and made our experience worth while. It would definitely be a place to come back to.
Went to the Bromley restaurant last night. The young person serving us was faultless. However, the pizzas were not. I had a three cheese one. I couldn’t find any cheese…..and I looked….and, bizarrely, the whole thing was covered in very sweet caramelised onions which were vile.
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