Review Time
Great service from Beckenham manager , Ben. My daughter’s king prawn pasta was totally delicious, as was our baked cheesecake. An error occurred with my order but the manager dealt with this in a way that I was more than happy with. A very professional and personable member of staff. Thank you
My partner and I ordered a takeaway of 2 plates of pasta and I can honestly say it was disgusting. A disgrace to have the word “Italian” under your restaurant name. The pasta was dry and the sauce was tasteless. Genuinely felt like you just packed 2 boxes of leftover pasta that you had from people dining in the restaurant. One of those meals where you feel sh*@ after as you feel you wasted a meal when on holiday. If you’re going to call yourselves Italian, learn to cook pasta properly first. I don’t mind spending money on good products, but don’t give me 2 disgusting pasta dishes for £17 each and think you’re going to get away without a negative and honest review. Sort yourselves out before offering a takeaway service.
Cheshire oaksPoor service, long waiting time. We waited an hour for starters which didn’t all come together, so we had finished before rest of party were served. We then waited a further 45 minutes for main, which again didn’t come at same time for everyone. We had to keep asking when our food was coming. They said they were short staffed although the restaurant was only half fullThe food was poor quality and nothing like the photo on menu. The rainbow lasagne was just a few sheets of pasta sandwiched with poor quality pesto. Cleanliness was very poor, floor and table were ‘sticky’. There were puddles of spilled liquid on the floor
Zizzi St GilesStaff were very slow. Asked several times for glasses for our water jug and ignored, had to ask for cutlery few times.My prawn linguine had big pieces of napkins in the dish. I did not finish the dish. I didn't want a replacement. They removed it from my bill but thats all. They made no effort to apologise properly or made no effort after they took the dish away. The service was bad and slow. It was my son's 16th bday and I told them. I thought they would make a little fuss after the issue eith my dish, but not as much as a happy birthday or little trest as a way of apology for spoiling mh meal. Didn't as much as say goodbye,thankyou, visit again when we were leaving. We were the last ones in the restaurant. Will not return.
Food was very nice BUT mistakes were made. One pizza was sent out incorrectly which was rectified within 10-15 mins by which time the rest of our family had almost finished. OK mistakes happen so we were willing to ignore this even though the step son was annoyed and hungry.We went on to order puddings and again a mistake was made with the step daughter’s order and had to be taken back and redone.Can’t fault the food but the service wasn’t the best.Asked for some form of reduction in the bill however small but this was declined with the reason the order was rectified. This was very disappointing given the experience was impacted and the enjoyment of an evening out was tainted to some degreeWe have visited this Zizzi (Newport - Wales) on many occasions and after this recent visit we will most likely visit a different venue in future.Food Quality 4/5Service 2/5Customer Service 1/5
I'm writing this review immediately after returning home from my night out where I was left genuinely gobsmacked by the service I received at Zizzi's in Cheshire Oaks.Me and my partner had planned to take our friend on a night out for a nice meal before going to see a movie. Our table was booked at 6.30 and we arrived and were seated at 6.25. I'm used to service where people come and ask for your drinks order around 5 minutes after seating but this didn't happen. We didn't think much in to it and just assumed someone be with us shortly so we started to look at what we fancied to eat. 20 minutes had passed and still no one had been around to take our drinks OR food order. We even tried to order via the QR code and it was saying our table wasn't open/recognised so as a waitress was passing I asked her if we could be served to which she just replied "yeah" and walked off. We assumed she'd gone off to get someone but she hadn't and walked straight back past our table to start making drinks behind the bar. 10 minutes later someone finally came to take our order and if I'm honest, the attitude was stinking. I'm used to ordering starter + main together and then moving on to the next person so after I ordered my starter I asked how she would prefer us to order, "starters first or would you prefer starters and mains together?" To which she just responded back like I was stupid and blankly said "starters". It got to 38 minutes after being seated (with still no drinks or table nibbles I ordered) where both me, my partner and my friend had decided that if we got to 40 minutes with no service we'd leave. Of course we got to 40 minutes, so I approached [what seemed to be] the person in charge and asked him if he could cancel the food and drink order for table 22 because we were leaving after 40 minutes of no service to which he replied "yeah, sure". I was gobsmacked. No apology, no attempt to understand why, just happy to watch an easy £100 table walk out the door.As a group we ended up going elsewhere to eat when we also noticed two other parties who were in Zizzi's at the same time as us, queuing for food, too. I've no idea how much money Zizzi's lost out on tonight but I certainly know it was because of the service. If it was heaving I'd be more understanding but there were plenty of empty tables and didn't seem overly busy for a Saturday at all.Worst restaurant experience I've ever had. Outrageous.
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Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.
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