Review Time
I’ve never written a review before because most retailers offer pretty standard customer service, so it never felt necessary. But the owners from this boutique.. The customer service in the Whatsapp chat here was incredible and the things they did for me… I am so grateful.
I ordered a pair of Louboutins and they fit perfectly. I couldn’t be more grateful for the service and overall experience. Other retailers should really take notes, Zoofashions puts every other high-end retailers i’ve bought from to shame.
I’ve never written a review before because most retailers offer pretty standard customer service, so it never felt necessary. But the owners from this boutique.. The customer service in the Whatsapp chat here was incredible and the things they did for me… I am so grateful.I ordered a pair of Louboutins and they fit perfectly. I couldn’t be more grateful for the service and overall experience. Other retailers should really take notes, Zoofashions puts every other high-end retailers i’ve bought from to shame.
I purchased this small bag for daily use, and it’s been a great choice. It’s compact but fits my phone, wallet, and keys comfortably. The design is simple and stylish, and the material feels durable. The strap is comfortable to wear. Overall, I’m very happy with this purchase and would recommend it to anyone looking for a lightweight bag for essentials.
I couldn't recommend Zoo Fashions enough! They have the most incredible customer service I've ever experienced!I was looking for a father's day present for my husband and left it until the last minute!There was so much choice on the website, but I decided on a belt.I got in touch with them to see if it would arrive before father's day and they said it would. They also gave loads of advice about the sizing etc.The belt was delivered early the next day, beautifully wrapped, which I thought was a lovely touch.I have definitely found a new go to online shop! Thank you so much 😊
The good: I received the item and on timeTha bad: Just after I placed the order I noticed that I mistyped my house number and (instead of 55 I typed 5t), and I sent an email to the store informing them (just 2 minutes after the order). I never received a reply, the package was sent overseas with the wrong address. I send a reminder and, once again, no reply. Finally, the delivery guy happened to remember my name and brought the package to the correct number.I give 2 stars because although I received the item, the customer support is non existent. I am lucky I had no other issue cause I now know I wouldn't be able to reach them easily. This is my fair review.EDIT: After you replied I am editing my rating from 2 stars to 3 because It matters to me that you put an effort to reply in the way you did and not try to discredit my (honest) review.
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For over 40 years, Zoo Fashions has served as a cornerstone of high-end and designer fashion in East London. Built on the foundations of knowledge, expertise and experience in luxury brands.
Our mission has always been to provide exceptional styling advice and curate global collections for style-conscious taste makers and leaders. We go beyond simply selling clothes; we aim to empower our customers to express their individuality and build confidence through their wardrobes.
Shop in-store at our Flagship location in Ilford or online at zoofashions(dot)comSee more
