Review Time
I don't understand companies that use couriers that cannot deliver or stick to the tracking details they send to the customer, paid for delivery which was supposed Friday 27th February, I waited in all day and received an email saying I wasn't in when they came, they said they would come back on Saturday 28th, waited all day, the tracking app for the courier said they had it in the warehouse on the 27th & 28th and never updated until late on Saturday night, then the dates change on the tracking telling me they will be delivering onSunday 1st March. I've cancelled my repeat orders as I can't wait in for 3 days every two weeks on the off chance DPD will be bothered to deliver.
I don't understand companies that use couriers that cannot deliver or stick to the tracking details they send to the customer, paid for delivery which was supposed Friday 27th February, I waited in all day and received an email saying I wasn't in when they came, they said they would come back on Saturday 28th, waited all day, the tracking app for the courier said they had it in the warehouse on the 27th & 28th and never updated until late on Saturday night, then the dates change on the tracking telling me they will be delivering onSunday 1st March. I've cancelled my repeat orders as I can't wait in for 3 days every two weeks on the off chance DPD will be bothered to deliver.
Evri lost our order, yes 12kg bag of Burns dog foodThen Evri said they had returned it to Zooplus, however we could not get a replacement until the original was returned!Eventually got Zooplus to send a replacement bag however this has now been delayed due to logistics issuesHad to buy another bag locally as dogs were out of food by nowZooplus sort this out Evri are seriously damaging your reputation
Yet again order damaged upon delivery. The items are always packed poorly in oversized boxes with the contents able to move around without any extra packing around them. Sort this out Zooplus this is an ongoing problem with poor packing. Order number 428105407.
The products are of good quality, and the delivery is timely. However, their system of “free delivery” over SEK499 has not been updated to reflect the changes in their policy regarding free delivery. I have been a Zooplus customer since 2019, and until very recently, free delivery over SEK499, was in place at the subtotal stage, before any discounts were deducted from the amount. Without prior warning, this changed a few months ago. Suddenly, “free delivery” was not free after SEK499, but after any discounts were deducted from the subtotal amount, which makes my basket considerably more expensive every month! e.g. My subtotal needs to be a minimum of SEK510-520, then deducted discounts bring it down to SEK499-500 so free delivery can kick in. Where before, my total basket cost could be as low as SEK460, with the policy change, it now never totals below SEK 500.I had several communications with Customer Care about informing the customer with regards to the policy change with “free delivery”, and updating their website, to prevent misleading information, and although I was promised that it would be raised with senior departments, it still hasn’t happened. (Although, when I complained, they did honor their old policy, and refund me any extra charges, albeit as a one off.) My last communication regarding this was 3 months ago.I am very disappointed that Zooplus continues to publish misleading information. :-((
I’m really happy with Zooplus, and so are my cats! The prices are always very good, and delivery is super fast and reliable. I also love their bonus points system — it’s such a great way to try out new products for my cats without extra cost. Shopping here is easy, convenient, and always a positive experience. Highly recommended for all pet owners! 🐾
I've been a customer for a few years and would highly recommend this company. Great selection of products, great prices and excellent customer service.Placed my order on Friday 22/08/25 at 2300hrs and had my delivery today Sunday 24/08/25 @ 10am.
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