Review Time
They have one star because that's the least I could give. Sunday I received an email to say my account would be being closed due to an investigation I had no previous communication regarding an investigation within minutes I had no access to my account or money. My monthly money was due in the account hours later they claim they don't have it yet the payments haven't been returned I've spoken to several support agents of which I'm being given contradicting answers and being sent in circles I'm now missing over £1700 which I need to pay my bills and run my household including my 2 children. I filed a complaint and was told I had no grounds to complain absolute joke Update: DM told me to call them I've spent 2 days on the phone being fobbed off and sent in circles... Just give me my money Update: after 3 days, speaking to the manager twice and many other people in between someone called Jack who is a customer service representative on the chat managed to find my money and request it get sent to alternative bank account after everybody else claimed the money wasn't in so if you need help I hope you get jack
Credit CardExpect your account to be frozen with no warning. Because of "fraud" no update. Customer Service won't help. Happy to allow you to get in more debt and refuse to unfreeze account. Until they look in to the matter. No suspicious activity on my account. I questioned if this was the real reason and told numerous customer have been frozen. I would avoid to save yourself stress. Credit cards are there to help in emergencies and this one will most likely be frozen!*reply* I have no email updated since you frozen my card friday. So the below doesn't apply to me. No one has told me anything. So it's great your saying all this but im sat in limbo for well over 48 hours.
Great company to help keep on top of your finances and make your credit work better for you, app is great to see what is available so you can make informed decisions, once decision is made you can move forward quickly and smoothly
Easy to see what options were available to me without a hard credit search, including loan amount, APR, monthly payments and over various lengths. Found a great rate in comparison to other sites. Hassle free and easy to make the application. Almost instant acceptance and money into account within 2 hours. Thoroughly recommended.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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