zwilling.co.uk

2.9
2.9 Based on 90 reviews

ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more? Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting...

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Average Rating

2.9

/
5

90 Reviews

5 Star
42%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
49%

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megan
Awful customer service

Awful customer service. Ordered a non stick pan that is possibly the worst pan we have ever experiencedSent pictures and explained the issue under our legal rights to return for a refund within 14 days and no reply , chased multiple times then told nothing they would do. Don’t buy from them under any circumstances

1
Date of experience: Jan 01, 2026
Wing
We needed a replacement item under…

We needed a replacement item under warranty.We provided shipping address on Friday 19/12/25We received our replacement to our great surprise on Saturday 20/12/25.1 day turnaround. What an amazing service from the customer services team Toni and Sophie!Thank you so much!We will continue to purchase

5
Date of experience: Dec 19, 2025
Tmsrabbit
I bought a frying pan as a christmas…

I bought a frying pan as a christmas present having looked at the reviews. Realise they must be fake. The fry pan is not non-stick and took 20 minutes of cleaning to get rid of the black marks after cooking steak. Decided to return it but Customer service will not accept the return as they say it's not faulty and they only cover a manufacturers warranty! Will not be buying from this company again.

1
Date of experience: Dec 12, 2025
DanB
No free returns

Purchased some knives. Too big for counter. No free returns - had to pay 10% of the knife set value to return it tracked to them as they instructed.

1
Date of experience: Nov 29, 2025
UK user
Kettle failed soon after warranty expired

Purchased a £90 kettle as we have had several disappointments with previous kettles.It lasted 27months; that's over £40 per year cost before product failure!! All badge, no quality. Customer services offered 20% off an new one. Still doesn't make any sense to buy Zwilling.

1
Date of experience: Oct 17, 2025
Ellie Santana
Quality kitchen knives

I purchased kitchen knives for my new house this morning. The staff were really helpful and the knives look great!

5
Date of experience: Oct 07, 2025
Ciara O Shea
Great customer service

Great customer service, delighted with my new knives

5
Date of experience: Oct 06, 2025
julie dunne
Really good quality stuff

Really good quality stuff. You can't go wrong. Always buy from zwilling

5
Date of experience: Oct 04, 2025
Jen Haughney
Fantastic customer service.

Fantastic customer service.

5
Date of experience: Sep 20, 2025
Malgorzata Raczynska
I bought a set of 5 pots about 2 months…

I bought a set of 5 pots about 2 months ago. After the first use, I had a coloring on the bottom of the pot. told me that this was normal and did not affect the quality of the pots and did not take into account my lifetime gravitation. I got a whole litany of how to use these pots. That's how I used them according to the instructions. Well, that was one sweat. Unfortunately, a week ago it became quite important to discolor the pot on the side. It turned out that this also does not come under warranty and does not affect the quality. It's wrong if after a month and two, these things happen. This is some manufacturing defect of the material from which these pots are made. I own another company and pots that I am already 5 years old and this is not happening. These posts cost a lot. They should be very good, but unfortunately they are not. from pots for high price, expects super quality. I do not recommend!

1
Date of experience: Sep 15, 2025

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Business Details

  • ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?

    Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more

  • email customerservice@zwilling.co.uk
  • call 03303630005
  • language https://www.zwilling.com/uk/

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