Review Time
For over 35 years I have owned a Zwilling poultry shears using them hundreds of times. The spring had eventually weakened and become damaged, which made using the shears impossible. On my initial contact with Zwilling UK, I was told they could not assist. However, on my second attempt, I was requested to send them my shears, which they received the following day. I was called back in less than 24 hours and informed that a new replacement pair would be sent the following day. A day later I received my new Zwilling poultry shears, which I trust will last a further 35 years. Absolute excellent service from Zwilling UK, which I never expected after reading so many negative reviews on Trustpilot. Thanks to all at Zwilling UK.
I bought a Zwilling vacuum pump and 12 small glass vacuum containers. After two months, the vacuum containers are no longer sealing properly. Some of them pop open after a few hours or a day or two in the fridge. I haven't managed to determine which ones out of the 12 are causing the problem. Trying to clean them thoroughly is very difficult. I have followed the instructions in the video on YouTube "How To Clean The Containers & Lids - Zwilling". What it doesn't tell you is how difficult it is to reassemble the lids. It is very fiddly, especially fitting the flexible seal into the inner lid, and takes about 20 minutes to reassemble each lid. If you don't take them apart to clean them thoroughly, there are lots of spaces for bacteria and mould to grow. Potentially dangerous to health. I have written to Zwilling about the sealing problem and they said I can return them under guarantee to be "evaluated". That is not really practical. What I want is a reliable product that can be easily cleaned. I may revert to using my low-tech Pyrex containers which I`ve had for 8 years.Update 20-Sep -- Thank you for your reply and generous offer to replace the lids. I have been cleaning the lids very thoroughly and that seemed to help, but this morning one lid had popped up in the fridge. I have taken a photo which I will send to your support. I would like to take up the offer of replacement lids.Update 11-Oct -- The 12 replacement lids arrived and that has resolved the problem. Thank you, Zwilling!Update 27-Jan -- I am using the vacuum storage all the time and would not want to give it up.
If like me, you thought snake oil was confined to good old western movies you’d sadly be wrong. After ‘investing’ in one of Demeyere’s top of the range Atlantis 7 sauteuse conical pans I was shocked to find that after a single use it had severely discolored (rainbow stain). I immediately contacted the Zwilling Customer Service team to see whether this was normal. The reply I received stated that this is simply a characteristic of stainless steel which can easily be resolved by cleaning with a watered down vinegar solution.If I’d purchased a cheap stainless steel pan I could accept this, but for one of the most expensive pans on the market I expected a lot more. All of the R&D that went into their patented Silvinox coating would have been better spent by Demeyere supplying customers with a bottle of vinegar with each cookware purchase!Please don’t make the same mistake I made and choose another brand for your cookware.Thank you for your response however I’ve never experienced this level of discoloration in decades of using stainless steel cookware, especially after the first use.
Bought a kettle and toaster nearly three years ago and both have developed cracks in past 6 months on the white plastic. Lid of kettle and edge of toaster. They looked great and work great but wore badly for the price . However,Zwilling have kindly contacted me regarding my issues above and I have sent them my details. Efficient customer service and I will update review when I have an outcome to share Zwilling have looked at my products and guarantee and are going to replace my products which was unexpected . Once replaced I will be five stars for their customer service The products have been fully replaced . Customer service 5 stars
I had lost the charger for my Zwilling scales. I rang customer service this morning and they found a charger and have sent it to me free of charge. Additionally, the girl with whom I spoke on the phone was so cheery, kind and helpful that it was really a great experience! Thank you.
I have built up a usable 'kit' of 5 Zwilling Four Star Gemini knives and a sharpening steel over the past 12 years and each one is as good as the first - they are easily the best knives I have ever used. The curved paring knife was my last purchase - incredibly versatile - great on veg but superb at cleaning a rabbit or game carcase. I have nothing but praise for the knives and the organisation
I purchased a Zwilling knife some 35/40 yrs ago from House of Frazer in Guildford. Recently the tip off the knife broke off and I wanted to purchase a replacement. As I was unable to find a store stocking the range I wrote directly to Zwilling. I have been amazed by the quality and speediness of their service. I emphasise I wanted to buy a replacement. Zwilling of their own volition supplied a brand new replacement at no cost whatsoever. Unbelievable service, unbelievable politeness, unbelievable speed - the company customer service department should be rewarded for its efficiency and other organisations should learn from ZwillingJohnELeggett
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
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