Review Time
HiPurchased a table blender in Sept 22 for £159 and a tin opener in April 23 for £27.The plastic lid on the blender broke and I now have to wedge the broken piece into the interlock mechanism for the motor to turn on. The tin opener was fine for a while, but now opens nothing and I have gone back to a cheap supermarket opener. Very disappointed with both these products, as I thought I was buying better quality products. Will never buy from them again, despite being happy with their pan set. This planned obsolescence and "designed to fail" attitude is what I hate in modern products. Why are my UK made HiFi components still working fine after 34 years...and these simple products are broken after 12 months? Says it all about the values a lot of companies adhere to these days. The company founders must be turning in their graves...but I guess EBITDA is all that matters these days.Logged all this on a call and have a case number since 14th Dec 24, but no one has got back to me. My critical reviews posted to the Zwilling.co.uk site have not appeared.Note to Zwilling management. Respect your design engineers. I can't imagine they like being asked to produce poor designs like this. Treat them like professionals....you will still shift loads of product (albeit at a smaller margin) and you would have more return customers. If you don't, your company will develop a reputation like my employer has and your customers will drift away, resulting in you going bust a lot quicker than you think you might. Reputation makes or kills businesses very, very quickly these days. My generation are sick of this sort of thing and no one else has any money to buy your products.
I recently bought 2 specialist Japanese cheffing knives from Zwilling. I am so impressed with the whole process. The finishing on the knives is impeccable. They keep their edge for so long, as you would expect with that type of steel. They are light but sturdy and a pleasure to work with. I would definitely recommend. On a side note, the website is very easy to navigate and the order came very quickly. All in all, a very happy experience.
Ordered three Staub pots with artichoke pattern; advertising showing those as multi coloured and lovely. Arrived three plain single colour blobs… awful. The customer services offered no apologies or resolution, and just said that they are fine because within quality tolerance. Terrible attitude, still working on the return and will NEVER buy from this store again.Funny enough, they have to offer return both based on statutory rights and because I am within two weeks of goods sold remotely… the pushback is a surprise and I wonder if they hope that customers are too naive to be aware of regulation… so bad!
We were fairly happy with our knives which we purchased just under a year ago, then the smaller knife broke at the handle which you don’t expect with expensive knives. I am waiting for customer service to reply to my email as clearly that should not have happened!3/12Zwilling got back to me and said they no longer make those knife set (which we bought just under a year ago) so will replace the broken knife but with one that doesn’t match! So in truth I don’t feel as though this was a good purchase as the knives were fine to use, but clearly more fragile than they should be and were not cheap. Now I have a set that doesn’t match, you would have thought Zwilling could have done better than that!Update 7/12Having been told about the replacement on 3/12, I am still waiting for confirmation it has actually been dispatched!UPDATE 11/12How long does it take to put a knife (unmatching) in a box and send it. Still not even a confirmation of dispatch, I am beginning to feel much less confident about this company and its products and customer,r service.UPDATE 12/12Knife arrived, doesn’t match the set at all, I won’t be buying from them again
Friendly and helpful service by Salwa Boussi the Store Manager at the Wembley store. She went the extra mile to identify what I needed and explained quickly and clearly what I needed to do to arranged for an on-line purchase - all arranged late in the day before she went home
What a joy to receive exemplary customer service. Popped in to Freeport to buy a whetstone to sharpen my knives. Served by a young lad who was so knowledgeable and enthusiastic, it's a rarity these days. Zwilling have obviously spent money on training their staff properly which so many companies don't do these days. A great experience.
*** Update: 24/9/24 **After discussing my issue with Toni, she was efficient and quick at resolving the problem. A replacement kettle has been received and the faulty one has been sent back to Zwilling. Thank you for resolving this Toni. *** Update: 19/9/24 **After ring customer services multiple times there is no one that can answer my call. Please can the customer services team contact me on the number I’ve provided in the email address to them?? Dying for a cup of tea…!!! Order no: 669186Having done my research into a new kettle, I came across the Zwilling brand. I have to admit, the Zwilling brand was new to me but the reviews seemed positive - so I took a chance and bought the 1.5L Enfinigy kettle.After approx 12 months of light household use, the kettle is completely dead. Power is getting to the kettle as the illumination button is lit, but the kettle doesn't heat or show any signs of life!Really disappointed with this product and the Zwilling brand - the kettle wasn't cheap either, in comparison to others in the UK market. When making a decision on Zwilling's products and brand, I suggest careful consideration on the longevity of the product that you need!!! You may need to purchase a replacement much sooner that you'd hoped...
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
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