Review Time
Fantastic Customer Service. We had a warranty issue with a set of 15yr old knife block set.Spoke with customer services in UK and our experience from start to finish was professional and super efficient. Reccomedations for other items was conveyed with excellent knowledge and experience.Highly reccomended and have bought and will buy more products from Zwilling without hesitation. I would like to take this opportunity to say Thank You to all the customer service team in the uk and stand out Thank you to Kat.Best Regards Keith and Debbie
Really poor customer service.Items returned for warranty claim 6 weeks ago.Email ignored.Phone call made.Evidence of delivery provided to company.More emails ignored.Not just the USA that gives Zwilling poor reviews.Edit: Shortly after the 1* review Zwilling contacted me and have resolved the situation.I will upgrade the score to a 4. It would have been a 5 if it hadn't taken such a long time to resolve.
I recently had my first… and last experience ordering from Zwilling UK. I purchased 2 Staub pumpkin bowls, but upon receiving them decided that the quality wasn’t worth the price. I returned both items as per their returns policy, including the returns paperwork available on their website and paid for the tracked return postage. A few weeks after sending them, I realised I hadn’t heard anything from them regarding the return and receiving a refund. I checked the tracking information and could see they had received the item. I called them and they confirmed that they had received the items and a refund would be made. Again, weeks go by and I haven’t received a refund, so I contact them by phone again, this time being asked to email them. I have since had several emails back and forth, where they deny that they ever received the returned items and refuse to refund. They have repeatedly asked for proof of sending the items, but of course I binned my tracking receipt when they originally told me they had received the returned items, as I trusted their word that they would make the refund. Customer Service has been very poor telling me they will check with the warehouse etc and then never updating me. I will not be buying from them again, as I cannot trust, if I have an issue with an order, that they will honour a simple refund.
I bought a cocotte from Staub in July 2022, after 2 months of use, the pot shows a bit of rust and the customer service agreed to replace the pot under warranty, but at the time, the pot was out of stock and I had to wait over 3 weeks for the replacement to be sent. No problem, received the pot, saw a small indent on the inside of the pot but was guaranteed by customer service that this does not affect use. So I happily washed cleaned the pot to be used later. Two days later, took the pot out, planning to use it, noticed there is already rust on it on various parts of the pot. Emailed customer service again, no reply. I have sent 2 follow up emails and called them (which I had to pay to call as it is a 0845 number) and still no reply. I sent the email 9 days ago and they said they aim to reply within 3 working days and previous communications have been prompt----------UPDATE-----------------I have called and managed to speak with customer service who apologised for the delay in getting back to me, as it was due to the person handling my claim being off work. They assured me that I am covered under warranty. Unfortunately, the item is no longer in stock and therefore, a refund has been offered upon the return of the product and I promptly placed an order for another pot in a different colour.
First time purchase, very very terrible experience!!!Ordered an knifes block set arrived with handle damage, returned for replacement confirmed with reference number.Waiting over 15 working days, no update or tracking for the replacement.Contacted customer service again with no reply now.It supposed to be a Christmas gift.
I purchased the Electric Pro Kettle and I have that the "filter" in fact does not filter at all. In fact the "filter" does not even reach the spout! Also, the holes are far too large, around 2mm diam. by eye, to stop much of the fur from hard water.Having sent photos to Customer services I am told that this is normal and correct, as the filter pushes forward against the spout!! No it doesn't. Obviously the large holes also remain large. Advice, "to descale more often". What nonsense from a company whom I have used for years. A poor and functionless design. DON'T WASTE YOUR MONEY.
I purchased a block of knives several years ago from York Outlet. Sadly, the handles on two of the knives had started to crack. I had only ever hand-washed them. As such, I wrote to ask if there was anyway I could have the handles replaced (as the blades were still good) or perhaps a discount towards replacing them. I enclosed a photo of my original receipt and pictures of all the knives, including those that had the cracked handles. A couple of days later, I received a really nice letter from Katarina suggesting that I return the damaged knives together with a completed form. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. Thank you so much for a pleasant customer service experience.
Staub cookware offer a 'lifetime' warranty so keep your receipts. I bought my Cocotte pot in 2010 and surprisingly no longer have the receipt. However today I was informed via email that "Unfortunately we don't offer any repair service for our Staub products in the UK therefore we are unable to assist you any further on this occasion."So take that 'warranty' with a large handful of salt. You're better off with Le Creuset or Netherton Foundry instead.
Claim your business profile now and gain access to all features and respond to customer reviews.
ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
www.mygift.com
francescageorge.net
www.perfektes-geschenk.com
monchevet.com
radiatoroutlet.co.uk
aqua-living.co.uk
bestideasuk.co.uk
acheatingandgas.co.uk
structube.com
poolburg.com
