Review Time
Stick with Wusthof!Recently purchased a set of pro knives, the product is OK but for the price I would recommend alternative brands which offer greater performance and much better customer service. Many of the products found online can be sourced much cheaper elsewhere such as at homesense so I would recommend shopping around if this is the brand you would like. Just be warned that there is very little to no support from ZWILLING in terms of after sales if a problem does arise.
I am compelled to leave this review as a last resort, having noticed ZWILLING's customer service responding to customers here. My experience, unfortunately, has been far from satisfactory. I placed an order worth £676.65 for kitchen appliances on the 27th of November, and to date, I have not received my items.Efforts to reach out to ZWILLING have been unfruitful, as my emails remain unanswered. The DPD tracking link I received strangely redirects to FedEx's website, and upon contacting DPD, they informed me that they haven't received any package from ZWILLING.This lack of communication and the unresolved delivery of my order is extremely disappointing. I am left in a state of confusion and frustration. I hope this review will prompt ZWILLING to address their logistical and customer service issues urgently.
poor customer servicepoor customer service.They simply do not care when mistakes are made on their end and make no effort to correct it.After they sent out the wrong item, they told me i had to cover the return cost ( which would not later be refunded) for a very big and heavy package.Disgusting
It was a complete disaster, it absolutely ruined my cooking experience and food. I followed the recommended guidelines, used various amount if oil and maintaining a moderate flame, but it made no difference, the food sticking to the pan was persistent and extremely frustrating. I understand that the pan is non a non stick, but the food clung to the pan and made half of the food burnt and other uncooked. Even more disappointing was the customer support who accused me of overheating the pan, which was definitely not the case. The product description clearly states that it has a 300° heat resistance and it was well within those limits.I would strongly advise against purchasing this pan as it is likely lead to frustration, wasted food and unhelpful customer service.
I was late to the 'air-fryer' party but when I finally arrived so glad I did! I love this product - it is easy to use, easy to clean and not an eye-sore in my kitchen (some models are just too big). Youngest son has moved out and a Zwilling air-fryer is on his Christmas list. The service I received from Tracey was exceptional - ordered one day, delivered the next. TOtally recommend to friends!
I purchased the fresh & save vacuum containers & bags. I meal prep & the glass gets & keeps cold in the fridge & food does seem to last longer without spoiling. However I cannot use the app to alert me if food is due to spoil so cannot say for sure if food really does last 5 times longer as I’ve used the food before then. I have registered but it doesn’t recognise my details until I try to re register & then it states my name is already registered.I have also invested a lot of money in this system & ordered new items several times & would have expected to be rewarded with the odd freebie but the reward system only works in the USA not in the U.K. Personally I feel if we are buying in the U.K. we should be treated no different. Zwilling should not penalise customers just because we are in the U.K. Both the U.K. & USA website mentions rewards.Zwilling customer services do email me back but comments have been rather blunt. A seemingly take it or leave it attitude. After several emails & replies the problems haven’t been resolved.So far the Zwilling system is not so different from my previous IKEA & Pyrex glass system & Im beginning to regret buying it.
I bought a block set and now after 6 years I am now devoid of 2 as they broke! I am a professional chef and not happy. I’ve read the reviews and the customer service is so bad I cannot be bothered to get into that at all! Shame on your products!!!! they are crap!!! I am buying Japanese now
Had a couple of issues in the past and instantly sorted (items weren't in tip top condition), great company, great products. I'm not a pro chef so can't comment on using an item for 12 hours a day! All I say is don't buy their sheet metal stuff, get the forged stuff, you might need to ask them to know.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
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