Review Time
I don’t write many reviews but I do like to test items throughly before reviewing .These were purchased together in Nov 24. I purchased both 2 Long Slot Toaster Multi temperature KettleBoth item items look very chic so if you just want nice looking electrical appliances then great.The Toaster :1. The steel toaster slot tarnishes . 2. Not consistent in browning levels.3. Selection buttons ie bagel setting are Matt black like the main body of the toaster making them hard to read.KettleBe aware this kettle does NOT have a concealed element resulting in it needing descaling. For an expensive kettle this is a step backwards.The Stand by switch could do with being slightly clearer. Impossible to see unless clear daylight or lights on….which you don’t want to do if you’re making a night feed .The temperature choice works well for herbal teas however, I have concerns about only part boiling water from a health perspective especially for the babies bottle selection.Perhaps Zwilling can confirm/clarify🤔
I recognise I am writing this review having recently come off of the phone to their (friendly) customer services.In short, I ordered a toaster and received a kettle. Something that when I told the (friendly) customer services line they told me ‘this has been happening a fair bit recently’ and had a little (exasperated) chuckle.Whilst I have been given instructions on how to report this, Zwilling won’t give me the item I have ordered until they have received the item they sent me (incorrectly) back and they have investigated what happened. When I challenged this, I was told that their policy is to do this (and put the customer last) as they don’t trust that they will get incorrectly sent goods back. My thoughts are that I have paid for goods I haven’t received and am having to do the running around on the back of an error that I did not make. Apparently Zwilling products are highly rated but whilst their customer service is friendly, their policies and overall service tarnishes their brand enormously and leaves a very bad taste in my mouth. Here’s hoping their pull their socks up and sort this out satisfactorily.
I ordered a large quantity of their glass vacuum seal food storage containers - I would advise you steer clear. A whole box of glass items was delivered with no protective packaging at all, each item was in a paper thin carrier bag (reminiscent of what you pack loose fruit and veg in at the supermarket, it would not protect a banana from bruising). Given the weight of the package and lack of padding, one of the items at the bottom was smashed to the point both the whole package and my living room floor was littered with tiny glass fragments. The delivery driver immediately advised me to record when opening the package as he said he could hear something had broken, and I was not surprised when I saw how it had been boxed up. I have asked for a full refund if I return everything, but the company will not assure me that I will be entitled to a full refund if I send back the products irrespective if they end up damaged in transit (which happened in dispatch). They did not provide protective packaging when sending out, I do not have protective packaging at home and I will try my best (more so than they did) to package them well with newspaper but I refuse to be liable if the same thing happens in the return package. Ultimately, it has been an unsafe, frustrating, and tedious experience. Spend your money elsewhere, more hassle than it is worth.
zwilling response below -I haven’t received any refund as stated below, the problem I have, is Zwilling hasn’t give me any reassurance that they are going to look into this matter with the level of importance it requires. As previously mentioned by your office it’s not a one off .Has else experienced the handle breaking off their zwilling enfinigy kettle. If you want to scold anybody in your family ( kids -wife-pets) with 11/2 litres of boiling water,this is the kettles for you, lucky in my case the kettle was being filled up when it decided to snap off, no worries though Zwilling will replace this kettle on with another one, so you can have another go
The touch button on my ZWILLING Enfinigy Pro kettle failed after just one year, and after barely two years, the entire kettle was dead. I contacted customer service, and their response? A useless “we’re unable to assist.” No apology, no solution, nothing. For a product that costs this much, the build quality is pathetic and the support is even worse. Don’t waste your money — my cheap old kettle outlasted this one by years!
I’ve had a Zwilling Enfinigy 2 toaster for 6 months, the second after a previous unit was replaced under warranty. This one is exhibiting the same problem as the first – with the top plastic part of the toaster cracking, due to what I imagine must be heat stress. Zwilling seem to position their products on the premium side, but the quality & design is very poor – I would avoid and purchase from a more reputable brand.
We popped into Zwilling at Gunwharf keys looking for some cast iron cookware and cutlery. Shannon and Matthew couldn't have been more helpful in talking to us about the products and we are delighted with our purchases. The cookware and cutlery are high quality and the customer service at this store was excellent.We will shop there again when looking for a new knife set.
To return a faulty product I have to make a 45 mile return journey at my expense in for their courier to pick it up. The faulty/returns policy appears extremely toxic and full of loop holes to stop the customer from ever getting a settlement. If the product is found not to be faulty it will be returned at your expense. Not a great start. think I'll be shopping elsewhere as will my friends and family...
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
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