Review Time
I’m extremely disappointed with my experience with Zwilling.
I purchased a kettle and matching toaster together as part of a coordinated set. The kettle has since been recalled, which I understand is sometimes unavoidable. However, Zwilling has refused to refund the toaster, despite the fact that it was bought specifically to match the now-recalled kettle.
Had I known the kettle would be recalled, I would not have purchased the toaster at all. The two items were clearly intended to be used together, and the recall has effectively rendered the toaster pointless for me.
Customer service has stated they are “following instructions from Germany”, but this response feels dismissive and fails to take into account the broader impact on the customer. There has been no flexibility or goodwill shown in resolving what is clearly an incomplete purchase due to the recall.
I would have expected a company of this reputation to handle the situation more fairly and with greater consideration for its customers.
Very disappointing experience overall.
If you want, I can make a  shorter version or a  more aggressive one that pushes harder for action (sometimes useful if you want a response quickly).
I’m extremely disappointed with my experience with Zwilling.I purchased a kettle and matching toaster together as part of a coordinated set. The kettle has since been recalled, which I understand is sometimes unavoidable. However, Zwilling has refused to refund the toaster, despite the fact that it was bought specifically to match the now-recalled kettle.Had I known the kettle would be recalled, I would not have purchased the toaster at all. The two items were clearly intended to be used together, and the recall has effectively rendered the toaster pointless for me.Customer service has stated they are “following instructions from Germany”, but this response feels dismissive and fails to take into account the broader impact on the customer. There has been no flexibility or goodwill shown in resolving what is clearly an incomplete purchase due to the recall.I would have expected a company of this reputation to handle the situation more fairly and with greater consideration for its customers.Very disappointing experience overall.If you want, I can make a  shorter version or a  more aggressive one that pushes harder for action (sometimes useful if you want a response quickly).
Good morning, last week I telephoned your customer support line, to try and arrange a repair on my kettle that is under warranty, I registered the item with your extended warranty option and was sent the following registration number Your personal warranty code is: en-GBd5e41c25During the telephone call the lady I spoke with in your customer service explained, my kettle product is being recalled for safety reasons, and to wait until today 1st April 2026 and check the website again, I have followed this instruction……… wow. The process is so ridiculous. I purchased the item like a few other items from your company zwilling as I like quality products, yes you pay more for these, but in return expect a quality product, and in the unlikely event the product fails and is under warranty, you would expect to get a quality hassle free after sales support service. As that’s why you pay more for quality products. And even if you do complete the ridiculous zwilling return process, you will wait weeks or even months for a refund. i cant use the kettle as it doesn't work, which i explained to your customer service lady last week. However I have just found out, this is not the case with zwilling, so I request a better solution to my problem than the one on offer from you now. Please can you let me know what the better resolution to my faulty kettle is please?Carl wharf
Bought a zwilling kettle and it over-boiled .. Tried to return it via AO, who delivered it and they declined to help. I binned it. I'd entirely forgotten about this fiasco until today, when I got an email saying there was a product recall due to a fault. Not exactly news, I told them this a year or 2 ago, and was ignored
I am so disappointed with how my warranty claim was handled.I originally purchased two knives with the reassurance of a lifetime warranty, which gave me confidence in both the product and the brand. When both knives began to fail meaning the handles literally started to disintegrate I returned it to the Zwilling store at Bicester village as it was the closest Myabi outlet to me and was expecting a like-for-like replacement, or at least a comparable alternative.I found out after that one of my original knives had been discontinued, I offered to pay the difference for a larger knife but Instead, I was sent a replacement that is noticeably smaller and, in my view, inferior in both size and overall feel. This does not reflect what I would consider a fair or equivalent replacement under a lifetime warranty.While I appreciate that discontinued items can complicate matters, I would have expected better communication and a more reasonable effort to match or exceed the original product’s quality — particularly given my willingness to contribute towards an upgrade. I offered to pay the difference on multiple occasions as I am not happy with my replacement knife but they weren’t having any of it (which I find strange) Overall, this experience has left me extremely disappointed in both the warranty process and Zwilling’s customer service. In my view these knives are hugely overpriced and knowing what I know now would never have bought them in the first place. I hope Miyabi will review how these situations are handled in future, as it does not reflect the premium reputation the brand promotes.
I have purchased the whole bundle of cordless mixer, blender, and chopper. When the chopper broke, I asked for a replacement under warranty. The communication was appallingly slow taking weeks and not addressing my enquiry for a replacement. In fact, the customer service rep started lying about the product being discontinued, while the same item (hand chopper) is still available to purchase online.
After contacting customer service to say the rubber from my saucepan handles was pulling away - as this is a safety issue can you please replace? They asked me to return item for inspection.I did this (I paid for p&p) they confirmed they had received pan 16th February it is now 5th April and they still haven't replaced my pan or emailed with any news despite 17 emails to date!I have another pan in the set that the same thing has happened to, they said please return it for inspection, are they kidding, at this rate I'll have no pans to cook with.The set I bought was Zwilling simplify 5 pot set only £295 !!!! With a supposed life time guarantee (I still have the receipt).The company is an absolute joke. Please, please don't buy from them unless you are happy to throw your hard earned £295 away.Obviously they won't respond to this review as they don't respond to anything, just keep your pan, they must have quite a pile now, do you think they weigh them in for scrap?
Zwilling customer service is extremely poor.After a failed DPD delivery where the parcel was left at a local shop without authorisation, Zwilling offered no resolution for over two weeks. Responses consisted only of “chasing DPD”, with no ownership, timeline, or replacement provided.For a seller responsible for goods until delivery, this level of customer service is unacceptable! Buy from the reseller if necessary - the direct shop is such a let down
Avoid this company and any of its products. We bought a set of pans. We opened and the pans were scratched. Emailed the customer service and they said they only served the USA, called the UK phone and they said that they did not stock the products and should go to the place we bought. What?Feels like a scam operation, get a product from A to B and they wash their hands about the products, warranties, replacement, etc.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
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