Micah

A disappointing experience...

A disappointing experience... The service has been entirely unhelpful regarding insurance claims. My relative's vehicle has been with them for five months, and when we call for updates, we only receiv...

Jan M.

The team worked very swiftly with the…

The team worked very swiftly with the claim and gave the best customer service and dealt with every query perfectly

bj0902

Amazing guys

Amazing guys, second time going through them and they been amazing to deal with each time. Very helpful deffo recommend

Jan Brooks

Excellent Service

Excellent service provided by the YS team. The handled my case efficiently and effectively. Highly recommend them if you've had a non-fault accident as they act in your best interest.

Lizzie Carter

Extremely happy with the service YS…

Extremely happy with the service YS claims have provided, was close to giving up on the claim until a friend told me about YS claims. Matter was dealt with quicker than I expected and very smooth proc...

Johnson Lewis

Can’t fault this company everything…

Can’t fault this company everything they say that they will do they do .QuickEfficient And produce results Well done would mark you more but that isn’t possible Thank you for your help

Tendai Gwaze

I have lost my mobile and after successfull claim, I received replacement mobile within 2 days. Only

I have lost my mobile and after successfull claim, I received replacement mobile within 2 days. Only slight disappointment is the replacement device doesn’t came with the sealed box, But other than th...

Abdullah Ab.

Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well.

Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actua...

Jade Cook

Frustrating Experience with Claim Process

I submitted a claim for my dryer last week, and they scheduled an appointment, which was promising. However, the service provider they assigned called today, the day of the appointment, to inform me t...

Clarice Sanders

A month without my phone and no resolution in sight.

I have been without my phone for a month now. The camera was broken, so I sent it in for repairs. The repairs were completed within a week, but they replaced the scratched glass with another broken on...

Gemma Howard

Frustrating Experience with Repeated Inquiries

The most frustrating part was getting multiple emails asking the same questions about the issues with my TV. It took nearly two weeks to resolve the matter. While I did receive a refund for the TV, I...

David

Simply spot on service.

I am a Purchasing Manager and recognises value for money. I had a need to use this service when my camera broke and I have to say it was the best service experience I have had in a long time in the re...

Mrs Catherine Mccallum

Very easy to do,no fuss at all

Very easy to do,no fuss at all , would highly recommend

Ruth Russell

Easy set up and webpage for logging in

Easy set up and webpage for logging in

Kate Shelford

Reputable brand -competitive pricing

Most competitive in price and knowing they’re part of AA, gave me confidence to use.

Jet Cooper

Brilliant easy protected

So easy , brilliant price very satisfied 😊

MR IAN VERDON

Very quick & efficient

Very quick & efficient, price was excellent, & very impressed. Would recommend your company on this performance.

Steve Jordan

Simple but complete process.

Lucy Wickham

I used Nationwide Accident Hire for my no fault claim, they took the stress out of going through my

I used Nationwide Accident Hire for my no fault claim, they took the stress out of going through my own insurance which would've effected my no claims. Nick Carter was my case handler, very pleased wi...

Louis L.

Frustrating experience with unresponsive support

I received minimal assistance, with constant calls back and forth as I pleaded for updates. I didn't hear from my case handler until the very end, when he unexpectedly canceled my case. I would advise...

James MacAlpine-Gasse

My Agent was informed friendly and made…

My Agent was informed friendly and made the process feel easy in a time of worry. The service I received was excellent and tailored to meet my timeline. I would recommend using nationwide as an accide...

customer

Excellent service by Michael Williams

Excellent service by Michael Williams

Henderson

Excellent customer service. Thank you. It has been a very long time since I…

It has been a very long time since I have experienced customer service as good as this. My point of contact was Edwin Perry. Polite, curious, knowledgeable and helpful. Ready to answer all questions a...

John mcfarlane

Fast and friendly service from Michael…

Fast and friendly service from Michael Williamseverything explained and very helpful

Hal Johnson

Exceptional service from start to finish.

Exceptional service from start to finish. I had an accident at 8:30 in the morning and received a courtesy vehicle in my driveway by 3 PM the same day. The team members who delivered it and collected...

darryl gill

Very helpful from start to finish

Very helpful from start to finish

Salah Eid

It was very easy and on time

It was very easy and on time , the driver was very polite Thanks

Carina Powell

After a small accident which was not my…

After a small accident which was not my fault which left a.small dent over the back wheel arch vision vehicles removed my car to their yard and provided me with a curtesy car After settling with the o...

Hayward

Amazing service

Everyone at Vision was great and really helpful, got my courtesy car sorted very quickly and was a similar model to my own, they explained everything thoroughly and made sure everything was right for...

Brown

Excellent service

All members of the Vision team were extremely pleasant, patient and sympathetic. Small hiccup communicating by email because of wrong address but once that was established everything went smoothly.Rep...

Karen Harding

After a driver hit my car didn't know what to do . A dear friend put me in touch with Innocent dri

After a driver hit my car didn't know what to do . A dear friend put me in touch with Innocent driver and from then they dealt with everything took a little time but kept me informed throughout.

Pat

My experience has been made easy by the…

My experience has been made easy by the members of staff explaining everything to me right from the start.

Kyle

Good service

Keir

10/10 quick service

10/10 quick service. made the process quick and smooth! highly recommend

Nicole

A hassle free claim

Couldn’t thank Amy enough for all the help she has giving me in sorting my claim out I was in a hire car a few days after my bump and now been giving the all go on my car been repaired very efficient...

Will B

Excellent customer service from start…

Excellent customer service from start to finish from Amy at Innocent Driver. Very much worthy of a 5 star review.

Jean Cooper

Exceptional assistance for accident reporting

The representative made the accident reporting process remarkably straightforward and provided all the necessary information. Their reassurance about my claim being well-handled was greatly valued. Wi...

Neil

Very friendly and extremely helpful a…

Very friendly and extremely helpful a pleasure to deal with. Well done

Sophie Newbound

The woman was absolutely lovely she…

The woman was absolutely lovely she helped with understanding im dyslexic and explained anything i needed her too, she couldn't of been more helpful

James Ferguson

Cherry was wonderful and explained…

Cherry was wonderful and explained everything clearly and answered all my questions, Thank you Cherry :)!

Heather Shewan

Windscreen claim

Chloe was very helpful & handled my query quickly.

Amanda Barr

Cherry was extremely professional

Cherry was extremely professional, helpful and friendly.

Foraging Dorset

I believe they write themselves all positive reviews, as from my experience they are totally backwar

I believe they write themselves all positive reviews, as from my experience they are totally backwards company. After a month from the accident they provided me with dirty car with over 100k miles on...

Charlene Brown

I'm thrilled with Craig Mileson's…

I'm thrilled with Craig Mileson's exceptional service throughout my claim process. He's a true professional who made the entire experience hassle-free. His expertise and proactive communication kept m...

Wilbur Harris

Messed me around for a week with a…

Messed me around for a week with a promise of a vehicle from day 1. Tried to fob me off with the cheapest and only vehicle they could find apparently. Avoid this company at all costs as they definitel...

Merle

Chancers

Got a call from these guys out of the blue. Was I prepared to accept liability for car hire while other driver's car was getting fixed - fixed by them, that is. I asked why insurers weren't dealing wi...

Dustin Morgan

Absolutely disgraceful service

Absolutely disgraceful service! We are out of pocket and have an issue with a car they are refusing to repair. This ‘No Fault Claim’ bunch of cowboys will not serve you well, stay well away. If I coul...

Eric Sanders

Thank you.

Abdul was so helpful and made all process stress free, while remaining professional.I was very grateful for all the help, I could have not asked more of him, therefore I highly recommend him and Cogen...