BB

Exceptional service from start to finish!

Everyone I interacted with, from the phone representatives to the technician who visited, was incredibly friendly, helpful, and knowledgeable! They genuinely cared and were dedicated to providing the...

Mrs Lynn Rix

Excellent service with very…Helpful, reliable staff

Excellent service with very professional and helpful staff on site and in the office. Highly recommended.

Rhys Chong

They took care of the insurance claim…

They took care of the insurance claim and were really professional. I had a workman look at it but Auger took over and were much better and did a complete job and their work has a 10 year warranty. Th...

Lauren

5* Service

Auger attended my property recently to carry out some drainage and water mains works and both were completed to perfection. The engineers were helpful and sorted everything for us as quickly as possib...

Jim Carter-White

Only my second claim since 1975 and am…

Only my second claim since 1975 and am finding it frustrating. It was an urgent drain blockage which was (with approval)fixed by local drain company for just shy of £3K. With excess of £1050 I was off...

Jackie Roberts

Auger

Auger - right tools and expertise solved our blocked drain problem when we had root ingress kind professional people and good communications from the beginning - identified to help us by our insuran...

Sandi Taylor

The representative was incredibly supportive during a challenging process.

The representative provided excellent guidance through a task I find difficult. I felt at ease communicating with him, and he appeared to grasp my circumstances, adjusting the renewal price appropriat...

Gideon Coleman

A Refreshing Change in Insurance

Upon receiving a renewal notice for my house and contents insurance, which included a staggering 270% increase in premium, I decided it was time to seek out a different provider. The service I found w...

Shakeel Ahmed

Very good helpful and great service

Very good helpful and great service

Roy Wakelam

Good friendly service everything…

Good friendly service everything explained well by Lewis BarrFirst time user and will use again

Consumer

Was quick and easy and the person I…

Was quick and easy and the person I spoke to was very patient with me and explained everything clearly.

Zara Gull

The customer service the man I spoke to…

The customer service the man I spoke to was absolutely delightful. I also got cheaper quote so win win.

TeemoYordleLord94

Jim really cares about his clients and…

Jim really cares about his clients and goes the distance to find the best plans. He is always there for you when you need him.

Cora Turner

Wonderful Agent / Easy to do Business

Jim is always prompt with answers, and seems genuinely concerned with providing the best product for the customer. Price or costs verses value.

Ed

Very knowledgeable and thorough

Jim has plenty of experience and expertise. Also I enjoyed my meeting with Jim.

Bo Clark

Jim did a great job of explaining each…

Jim did a great job of explaining each policy and making sure we were properly insured.

Bridget Long

Highly recommend Jim

Jim is great to work with. Our rates had gone up so we checked with him to see what he could do. He worked hard to find us the best coverage, with a great carrier at a great price, saving us a lot of...

Nicole Johnson

Jim knows exactly how to p balance…

Jim knows exactly how to p balance maximum risk reduction and highest value. He is a true professional and someone you can trust.

Nika R.

The Service was GREAT.

Joy V.

Great working with Karen

Jody Howard

Constance

Constance, aka Connie, was my agent and she made great efforts to assisting with the best policy at an affordable premium. Thank you!

Georgia

Our experience can be described as…

Our experience can be described as efficient, professional, and very cost effective.

boubouille40

I have an exceptional agent

I have an exceptional agent! Kerry

JC72

Very professional

Very professional

Sam Ayres

Called me back straight away. Knowledgeable and friendly lady Solange answered all my questions (im

Called me back straight away. Knowledgeable and friendly lady Solange answered all my questions (im renovating my house and needed to know what kind of insurance I needed), filled in all the forms fo...

Poly Math

Good insurance company which provides cost-effective insurance quotations, but with a significantly

Good insurance company which provides cost-effective insurance quotations, but with a significantly unhelpful website, which does not allow minor changes in circumstances (or a change to one's own ema...

Lynette cox

I called to renew my insurance, I spoke to a young lady and she was not nice in her mannerisms. (Tha

I called to renew my insurance, I spoke to a young lady and she was not nice in her mannerisms. (That was on Thursday)I was so upset I did not know what to do when she sent me the link. I could not...

Carol Sandford

Check your policy is updated and correct and there in your account

For the last two years I have been insured by Intelligent for my home and contents. I renewed this year as they gave me a timely renewal quote which was the best I could find at the time. All went smo...

chris harris

Statement of fact.

So I looked at my policy today, Ive never needed to before. Have you ever been in an IVA? I have but I have never seen this question before. I call intelligent Insurance and they add this to my policy...

customer

All good competivly priced renewed on…

All good competivly priced renewed on line. Thanks 😊

Jonas Taylor

Seamless Experience

Homeflow is a seamless experience. The ease of use was great, and the customer service was super responsive. Perry was super helpful in lowering my premiums significantly and overall it was an amazing...

Cole Wilson

Great Service!

Homeflow’s online platform was easy to use and with the help of their great sales agents I was able to find a policy with a better premium & better coverage than what I previously had

Miranda

Great website, helpful team

The team at homeflow was extremely helpful. Their website was easy to use and helped expedite the process of finding more affordable insurance.

Colette Patterson

Made the process seamless for a first time homeowner

As a first time homeowner, I was pretty anxious about finding the right insurance and I’m so glad I came across Homeflow. I spoke with Emily multiple times and she was so patient and kind in answering...

BT

Easy to use (and great service!)

Super intuitive to get insurance through Homeflow, especially with the help from Emily! She helped me walk through the process step by step and did not disconnect until I was fully satisfied with my p...

Ernest P.

Easy to use and great support

I’ve had the same insurance for a few years and figured it was worth shopping around to see if I could get some savings. I recently used Homeflow.me and was really impressed. Victor, my sales agent, w...

Sarah Reed

Highly Disappointing Experience

If I could rate lower, I would. This has been one of the worst insurance experiences I've encountered. I canceled my contract and am supposed to receive a refund. Since July 2025, I've been trying to...

FW

Extremely bad service

Extremely bad service, run away, will keep on drafting on your bank account repeatidly for over 10 months despite you have asked for termination of the contract and bring forward the actual proof that...

KR13

Helped me as a non-french speaker

Spurion13

Good experience

Great product. Easy contract.Sometimes you have to take out insurance. So glad it’s not too painful.We’ve not claimed anything, but the service so far and pricing is good.

Gladys Carter

If I could put a half star or even none…

If I could put a half star or even none it would give them the right rating. One of the worst insurance ever. I have terminated my contract and the balance is in my favor. Since july 2025 we are havin...

Anne

Disappointed

I am deeply disappointment regarding the handling of the incident that occurred in January 2025. Despite my cooperation and the submission of the work offer, the process has been unreasonably slow fol...

Spirited_Quentin

Excellent customer service

Hedworth A.

Over all experience was great

Over all experience was great! Ad estimate was misleading.

Bobbi Cook

Unwanted $190 service charge

To note, I was referred by a friend to use TGS. The call-taker was very professional and helpful. The reason I give your service only 3 stars, is the service charge of $190.00 in order to use your ser...

Giovanni P.

Excellent

Awesome customer service, and very professionals.

Nolan Coleman

Very responsive

Very responsive, knowledgeable and a pleasure to work with!

Roman D.

lair to customer

ÆS

First Impressions

Patrick was very helpful!

Hiro Simmons

The young man didn’t try to pressure me.

Clark

Made it easy

Quick, easy, efficient. Knowledgable and answered all my questions.

Davy

A great choice

AFC has been my trusted home warranty company for many years.5 Stars They do it right

Jeff J.

Patrick was knowledgeable and helpful…

Patrick was knowledgeable and helpful as I had many questions before I decided to change to this company from First American.

Jordan Wilson

Great Service

Great People to work with and easy to file Claim and they work with my preferred contractors as well. The pricing is another plus.

Astrid Smith

New for us and great!

Just registered with them and the Customer Service has been fantastic! Answering questions and immediate callback!!

Jodi

Ihave not had an experience yet so I…

Ihave not had an experience yet so I have not got anything to compare.

DP

How easy they are to work with

It was very easy and convient to do business with

Addison Kelly

I received an email about the Guardian…

I received an email about the Guardian Service and how it was very helpful for many homeowners. The process was simple and easy to follow. I signed up online. So far so good.

Tom40279

Lucky me

I made a call explain to my problem and the servicemen should be out soon

lomaga1418

First time sign

First time sign, I will send comments later

Alessio D'Onofrio

I had a great experience with the service provided. Nathan recently helped me set up an insurance po

I had a great experience with the service provided. Nathan recently helped me set up an insurance policy and was extremely professional, clear, and helpful throughout the entire process. He took the t...

Courtney Hogg

Received excellent service from Nathan Ball! He was patient, clear, and genuinely helpful over the p

Received excellent service from Nathan Ball! He was patient, clear, and genuinely helpful over the phone. Really was a pleasant phone experience. He explained everything clearly, wasn't pushy, and mad...

Dawn Godfrey

Had a really great experience renewing my home insurance with Tom G. He was friendly, clear, and gen

Had a really great experience renewing my home insurance with Tom G. He was friendly, clear, and genuinely helpful. No pressure, just good guidance. He made everything simple and quick, and I felt con...

Hedworth Foster

Exceptional Support Throughout the Process

The representative handling my case was incredibly polite, helpful, and provided assistance every step of the way. She took the time to clearly explain the various packages and terms I was unfamiliar...

ReaZiiZ

Excellent service for first-time home buyers

I am in the process of purchasing my first home and urgently required coverage due to a tight completion timeline. I spoke with a representative who was friendly, efficient, and knowledgeable. I recei...

Mitchy Sawyer

Using Safe and Secure is a no nonsense…

Using Safe and Secure is a no nonsense approach to home insurance, if you want ease and clarity these are the guys to go to, also special mention to Steph, she clearly knows her stuff and nothing was...

Richard Lewis

Beware of the misleading ratings.

Be cautious of the 5-star ratings here. The company is currently under scrutiny for manipulating reviews. They entice new customers with offers like 'free electronics coverage' or 'roof leak protectio...

Morty Baker

DECEPTIVE SALES PITCH

The sales person described the warranty that I would have $15000 to spend anyway needed when there is a problem. I asked specifically about a few problems that could happen like a hot water heater g...

Damian H.

Total scam

Total scam! Beware! This company is a fraud company. I have a claim from 23rd November, 2024, still did not get the cash offer i signed to accept. Basically, it pays back very little money of the actu...

Terry P.

This is by far the worst company I have…

This is by far the worst company I have ever been privilege to have to work with. I have had a case with the BBB for almost 10 months while these guys do the run around. This is all over a simple pipe...

Cooper

I gave first premier one star because I…

I gave first premier one star because I had two to write a review. Everything that I’ve done for them I have I have not gotten paid in two of the customers that I worked for. They didn’t even get thei...

virustheo

Stay away!!! Look elsewhere

Please see BBB complaint below… stay away! We have worked with much better home warranty companies in the past We have been paying this company monthly for a home warranty to cover all major appliance...

Lannie Lara

Worse customer service from the contractor that fixed our dishwasher! I don’t understand why First A

Worse customer service from the contractor that fixed our dishwasher! I don’t understand why First American Home warranty would recommend this company when most of the reviews were indicating they wer...

Monique Egan

I have paid First American Warranty for over 20 years for three different homes. I believe that this

I have paid First American Warranty for over 20 years for three different homes. I believe that this would total up to over $75,000 in annual fees. This month, the third-party contractor completely sh...

Erik Wolsky

We have had decent success with getting service providers out. Usually within 2-3 weeks. HOWEVER W

We have had decent success with getting service providers out. Usually within 2-3 weeks. HOWEVER We have not been able to set up an online account with them (going on 8 months now), which is causing...

Antena3

Lack of Communication Following My Complaint

I got a response to my complaint, but now I can’t reach anyone for calls, return messages, or email replies. I need clarification on some of the terms they suggested, leaving this frustrating situatio...

Brian

Avoid this service at all costs!

I have been with this company for years, and initially, everything seemed fine. However, I urge you to steer clear of them as they are deceptive! I paid for a dryer service, and the technician forged...

Avis

Frustrating Experience with Home Warranty Claim

I submitted a claim with a home warranty service, and it has been open for nearly two months. Initially, a repair service was sent to my home three times. The first technician assessed my dishwasher a...

christine cordle

Jason was friendly, professional and efficient. I was very satisfied with the information he provide

Jason was friendly, professional and efficient. I was very satisfied with the information he provided for me and would highly recommend Sure and Safe. My experience was a very positive one. Thankyou...

Maria Rosaria Mazzella

I had a lovely and constructive conversation this morning with Kim Tristam who helped me get a quote

I had a lovely and constructive conversation this morning with Kim Tristam who helped me get a quote for owner Contents Insurance. I can highly recommend her !! She was attentive, careful and profe...

Bill dunk roofing

My advisor Kim was fantastic and very…

My advisor Kim was fantastic and very helpful.

Janet Richardson

Very helpful thanks

Geraldine Hook

One phone call was all it took!

One phone call was all it took to get the right cover and save money!I spoke with a lovely lady called Kim who spent time asking me some questions and then explaining the benefits of changing my Insur...

Catherine Smith

House insurance

Called safe & secure spoke to Hayley who was very friendly and helpful. Got a really good house insurance quote. Which I have bought. Easy to complete questions . Would highly recommend this company.

Avis Sanders

park home insurers of choice

Just changed my residential park home insurance to these people, even under the current circumstances I found them to be professional, extreamly pleasant and informative to deal with, and the cost ext...

Sean H.

Rapid response to information

Rapid response. Could not have been better.

Arda S.

Last year we took out our new insurance…

Last year we took out our new insurance and had excellent service. We needed to make a claim mid year and it was all handled quickly and efficiently. Would highly recommend and I believe they do car i...

EF

Very efficient service

Prompt quotation and quick delivery of documents

DM54

Holiday Lodge Insurance

We needed Holiday Lidge insurance cover and following review of the various insurance providers we felt the cover they offer absolutely meets our current requirements, the two Parksure team members we...

Jane Reed

Service…

The service I received on enquiring about a quote for our parkhome was excellent. Emails were answered very quickly. They also showed extreme patience with all my questions. The lady on the phone was...

Thaddeus Parker

Frustrating Experience with the Insurance Provider

It’s unreasonable to stay with an insurance provider that doesn't value its customers. This seems to be the norm among insurance companies here. Customers without any accidents end up paying more than...

Cameron

Great customer service good pricing

Zara Rhodes

Excellent service very friendly staff.

Whitney Clark

Easy to access, friendly, helpful

I found them very helpful and friendly. I needed to change the insurance over permanently to a different car (long story, and complicated), and they made that change and also renewed the insurance ahe...

JR

moving insurance from one car to another

I had a replacement car from the garage, I got my car back... and in approx 2 minutes, over the phone I switched the insurance back to my car, effective immediately. Not even got to the car and I got...

Moses B.

Very happy with my experience simple…

Very happy with my experience simple website with relevant information so as to be able to make an informed choice about the most suitable car insurance and not forgetting good value !

Roberta Patterson

Extremely disappointing experience with this insurance provider

I have never encountered a worse insurance provider for homeowners, and I cannot recommend this service to anyone. The reviews are overwhelmingly negative, and they reflect the reality. The adjusters...

Yuigonsho

Very disappointed with my Claim handling of Hippo& Topa

I’m very frustrated and disappointed with the way my claim Is being handled.Apparently, I bought home insurance from Hippo 6 months ago. 3 weeks ago I had a property damage due to plumbing leakage. I...

Karlie

My premium increased $600 this year!!

My homeowners premium increased $600 this year!!! I tried to call for clarification but could not get through. I then sent an email. It's been 13 (count them thirteen) days and I still haven't heard b...

Randall K.

Tedious process

The initial process to get a quote was fairly easy compared to other insurers but they quoted me 27% more than my current insurer, and 30% more than another competitor.When I inquired about simply cha...

Ben Carter

Hippo Insurance is a joke.

While on vacation our dog walker found a massive leak in the kitchen. A pipe had burst depositing water throughout the kitchen. We had the water turned off, called an emergency plumber and contacted H...

Beatrice Patterson

Worthless! Premium increases of 175% with no claims

The customer service reps can do NOTHING for you. I have called multiple times trying to reach my agent with no response. I cannot get anyone to make changes to my policy or even call me back. The...

Maya De Smet

It was easy to schedul the appointment?

Manon Martin

Quick response and excellent customer…

Quick response and excellent customer service. Prompt payment.

Lea Kučera

Outstanding service.

Linus S.

Professionally handled accurate claims process.

Claims adjuster was very helpful in making this an easy process during a difficult time with damage to our home. Claim was handled quickly and accurately.

Erin

I had a roof and siding claim due to a hailstorm.

I had a roof and siding claim due to a wide storm declared an emergency area by FEMA and the state of Texas. First off, they denied my claim. The adjuster first showed up an hour late without a ladder...

Darvin Long

very easy and fast process

very easy and fast process, did not encountered any obstacles in my claim process.only thing is that I wish you guys were open on weekends as well, since it can help expedite the process even faster.

Wataneki42

Easy website to get a quote from.

KR80

Very easy to quote and issue a policy

Tyler R.

Very easy to navigate through quoting

Edmund Brooks

Senior Insurance Advisor

Using the Openly platform was simple, fast and efficient. When preparing quotes you need accuracy and fast most times clients are looking to make a decision soon. Openly makes updating effective dat...

Ange06400

Time and ease is important to clients!

The process is fast and effeicent!

Jack

Quoting system is so simple...once you…

Quoting system is so simple...once you get the eligibility

Karl Meyer

I am honestly wary and cautious of getting a home service plan because I have encountered many that

I am honestly wary and cautious of getting a home service plan because I have encountered many that just over promise but don't really deliver when needed, and I just end up being frustrated. this tum...

Sandra Scott

This integrity admin group home…

This integrity admin group home warranty is scammers I called for 2 of my stoves is not burning and they ask me to pay deductible for repairs after I paid deductible they said they are not covering fo...

Sidney Lewis

Scammers, liars, thieves

This company definitely doesn’t deserve even one star. We use them and paid thousands of dollars into their policy to find out that they don’t cover HVAC, which is exactly what they say they do in the...

Elisha Butler

as others have said

as others have said, this company is a scam. it is designed to take your money and then give you the absolute runaround to ever get anything repaired reliably, or to ever see a cent of the money you p...

Maverick Kelly

Shameful Tactics Target New Veteran Homeowners

As a veteran who recently purchased my first home, I'm especially disturbed by this company's deceptive marketing practices. I received what appeared to be an urgent 'FINAL NOTICE' regarding my VA hom...

Rob Kelly

I just want to say thank you guys for…

I just want to say thank you guys for all the reviews I was almost hooked at what they were offering until I decided to do a little research as soon as I asked them who they were they tried to avoid t...

Lizzie Brooks

I have not requested insurance info but…

I have not requested insurance info but i am continually bombarded with unwanted calls and emals from your service supplied lists to agents.This is second time I requested to be removed from trustpilo...

Matthew

My experience was very good

My experience was very good, I recommend your website to other customers.

Spencer Cook

No one contact me about any life…

No one contact me about any life insurance

Ali Whitney

Excellent service!!!

Adrian Harper

I didn’t find an agent

Seth B.

Owner

They have work hard to help me

Daryoush Nekooi

Exceptional service! The team is professional, friendly, and consistently secures competitive rates

Exceptional service! The team is professional, friendly, and consistently secures competitive rates for the exact coverage I need. I highly recommend them.

Velvet Fisher

Setting up contents insurance was a breeze.

The service made it incredibly simple to arrange my contents insurance. They called me to discuss various policies and provided valuable insights into what offered good value. The representative on th...

Roland Ross

Exceptional service in securing our home insurance

The process of arranging building insurance for our new home was seamless and hassle-free. The representative took the time to thoroughly explain all details and provided outstanding assistance throug...

Karly Walker

Hannah and Amber are exceptional and incredibly supportive.

Hannah and Amber are exceptional and incredibly supportive. I see that Hannah escalated the issue to the customer care team on Friday and requested them to review the call. They reached out to us yest...

Donna Coleman

Fantastic experience with the representative today!

I had a wonderful experience with the representative today. As this was my first time, they took the time to explain everything I needed to know and showed great patience. I was extremely satisfied wi...

menix95

Spoke with Annie today

Spoke with Annie today, very helpful, easy to talk with and explained everything clearly.Great experience